Customer Relations Senior Manager
Lead a front line team dealing with special customer requests in this consumer favourite Big 4 Bank.
Summary about this job
Management & Support
Company: Hays Contact Centres
Location: Sydney
Work type: Full Time
Salary: $100000.00 - $120000.00 p.a. + super
Phone: +61-8-6171-9385
Fax: +61-8-5890-2243
E-mail: n\a
Site: n\a
Detail information about job Customer Relations Senior Manager. Terms and conditions vacancy
- Big 4 Bank with locations in Sydney Olympic Park and CBD
- $100k - $120k + Super + Bonuses
- Monday - Friday, normal business hours
Join the front line team dealing with special customer requests in this consumer favourite Big 4 Bank.
Your new company
This Big 4 Bank offers a retail banking experience that deliver a seamless and efficient service for their customer. They pride themselves on assisting their customers to achieve their dreams by helping them to make the right financial decision.
They are looking to on board several Customer Relation Specialists into the Customer Relations team. This is an investigative, problem solving role which requires a smart, savvy, business-minded individual to lead the team to success!
Your new role
This role will involve:
- Taking on escalations and resolving complaints from customers directly, from referrals from the business, or from external resolution agencies.
- Using advanced investigation, problem-solving and negotiation skills to resolve issues that range from simple to complex.
- Contributing to ongoing discussions regarding change management, performance improvement and accomplishing the bank’s objectives and values.
- Participate in sensitive and complex investigations and provide regular updates to the team that will contribute to the design and implementation of action plans.
- Delivering an exceptional customer service at all times and commit to continuously developing strong relationships.
What you'll need to succeed
To succeed, you will need:
- Proven experience in complaints management
- Exceptional negotiation skills
- Experience in effectively engaging in all levels of management
- Proven experience in customer service roles
- Perfect written and oral communication skills
What you'll get in return
In return for your hard work, you will receive:
- $70k - $80k + super + bonuses, depending on your experience
- Training and development, and continuous improvement to ensure your career is growing in the right direction
- Access to some of the best wealth and health benefits in the industry
- Normal business hours, Monday to Friday
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.