Client Relationship Manager
• Work onsite with one of our key clients • Sydney CBD location • Managed service solution, supporting contingent labour hires
Summary about this job
Management & Support
Company: ManpowerGroup
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-2961-9126
Fax: +61-3-4726-5585
E-mail: n\a
Site: n\a
Detail information about job Client Relationship Manager. Terms and conditions vacancy
About us
Our business is focussed on people – our clients, our candidates and each other. As a world leader in changing people's lives, ManpowerGroup boasts 4,000 offices in 82 countries and territories around the world. Our ManpowerGroup Solutions division delivers a range of services that partner our clients through on-site, vendor management, recruitment, job or task outsourcing solutions and deals with clients on a national scale.
About the role
An exciting opportunity for a Client Relationship Manager to work onsite with one of our key clients within the NSW Government where you will be supporting contingent labour hires under an MSP (managed service program). This role would ideally suit someone who wants to focus on business relationships whilst leaving the candidate-based activities to the specialist agencies. The success of this role will be dependent upon you building and maintaining effective relationships.
You will support workforce hiring for a portfolio within the account. You will have strategic sourcing conversations with business managers and staffing suppliers, facilitate candidate shortlisting and interviews, and negotiate offers to ensure hiring success. You will also facilitate worker onboarding, lifecycle activities during their tenure, and the transition when a workers assignment ends. You will also ensure full data integrity is upheld within the VMS (vendor management system).
Your key responsibilities:
• Develop and maintain strong and strategic relationships
• Gain and share market intelligence on contingent hiring trends
• Facilitate contingent labour hiring requests from intake consult to candidate offer
• Support workforce management activities from onboarding to exit
• Provide users with training and education on program protocols and processes
• Support supplier engagement and performance strategies
• Develop process and program improvement recommendations
• Update operational documentation and materials at regular review periods
• Comply with all program and client policies and standards
Essential:
• Recruitment experience is desired
• Experience managing and engaging with clients and suppliers
• Strong customer service mindset
• Excellent organisational and time management skills
• Good level of accuracy and attention to detail
• Ability to prioritise conflicting deliverables
• Strong communication skills
ManpowerGroup is committed to being a Disability Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview by contacting [email protected].