Energy Category Specialist

All vacancies of AustraliaCall Centre & Customer ServiceEnergy Category Specialist

We are seeking an individual who is energetic and motivated and someone with experience in the energy retail industry.

Summary about this job

Management & Support

Company: Private Advertiser

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-2-4097-1324

Fax: +61-2-6521-2134

E-mail: n\a

Site:

Detail information about job Energy Category Specialist. Terms and conditions vacancy

We are an innovative energy utilities comparison business that has been operating for 14 years. With a relaxed and fun culture, work is not a chore when you work here. We move quickly and expect the best, but the hard work does not go unnoticed.

Due to our continued growth, we have a full time permanent position available for an Energy Category Specialist.                                                                                                      

We are seeking an individual who is energetic and motivated and someone with experience in the energy retail industry. Experience as a channel manager would be advantageous. As the successful applicant, you must have a keen attention to detail and be able to work autonomously.

This role will report directly to the CEO.

What is expected?

  • Maintain relationships with energy retailers
  • Coordinate product updates 
  • Ensure validity of data displayed on our sites
  • Maintain compliance and quality standards within our Manila based call centre and coordinate compliance and quality audits
  • Maintain training documents and quality procedures
  • Maintain call scripting and ensure compliance obligations are met
  • Ability to work with colleagues offshore
  • Some overseas travel may be required

Skills and Experience:

  • Experience in the retail energy utilities industry is a must
  • Experience in an energy call centre environment or as a channel manager would be desirable
  • Is a self-starter with a can do attitude who can work with minimal supervision
  • Ability to work autonomously and manage priorities
  • Professional communication skills
  • Ability to manage multiple stakeholders
  • High attention to detail and time management skills
  • Can work under deadlines and pressure
  • A multitasker

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