Member Contact Consultant

All vacancies of AustraliaCall Centre & Customer ServiceMember Contact Consultant

Are you focused on achieving great outcomes for members by providing high quality general advice and supporting them to make informed decisions?

Summary about this job

Customer Service - Call Centre

Company: Energy Super

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-3-2441-5018

Fax: +61-8-5619-8102

E-mail: n\a

Site:

Detail information about job Member Contact Consultant. Terms and conditions vacancy

  • Busy and supportive team enviornment
  • Brisbane CBD location
  • No weekend work

Energy Super is a dynamic industry based superannuation fund that prides itself on providing exceptional service to its members.

Due to internal promotion a Member Contact Consultant  is sought to focus on achieving great outcomes for members by providing high quality general advice and supporting them to make informed decisions. Your exceptional interpersonal skills will engage and motivate members and drive leads to personal advice.

Success will be built on your positive commitment to achieving quality outcomes and high level of motivation to achieve acquisition and retention targets. You will model positive team work whilst contributing to business improvements and proactive management of daily activities. As a self-directed learner and skilled problem solver you will provide meaningful solutions that maximise customer satisfaction.

Current RG146 compliance is mandatory and a degree qualification in a relevant field is highly desirable. Experience in a superannuation environment is desirable.

Your daily duties in this role will include:

  • Inbound and outbound calls to existing and prospective members
  • Engaging with members on improving their retirement outcomes
  • Providing general advice and education on superannuation and insurance topics
  • Actively contributing to business improvements
  • Identifying new business opportunities
  • Building effective relationships with members

To be successful in this role you will be able to demonstrate:

  • A high level of enthusiasm and drive
  • Self-motivation to achieve acquisition and retention targets
  • Excellent interpersonal skills and problem solving capability
  • A proven track record in providing high quality sales and service
  • Self-directed learning and development
  • Positive team work
  • Demonstrated initiative and resilient work style.  

This is an exciting opportunity to join a highly regarded industry super fund that will provide exposure to a unique member base and a rewarding role in a dynamic environment

Please apply via the 'apply now' link with a cover letter and current resume.

Only people with the right to work in Australia should apply to this position.

 

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