Member Service Consultant - Call Centre

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Part time hours available (flexible opportunity). Excellent employee benefits and great working environment and close to Roma Street Transit Centre

Summary about this job

Client Services

Company: QBANK

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-8-1816-7413

Fax: +61-8-9078-2357

E-mail: n\a

Site:

Detail information about job Member Service Consultant - Call Centre. Terms and conditions vacancy

  • Part time hours considered (flexible opportunity)
  • Excellent employee benefits and great working environment
  • Brisbane CBD location, close to Roma Street Transit Centre

Member Service Consultant - Call Centre

  • Part time hours considered (flexible opportunity)
  • Excellent employee benefits and great working environment
  • Brisbane CBD location, close to Roma Street Transit Centre

Outstanding opportunity to join a professional Call Centre team whose focus is to look after the financial wellbeing of those who protect and serve Queensland.

About the role

The Member Service Consultant role is the voice of QBANK and is responsible for delivering exceptional service to our members who contact us via phone, email and social media channels. Key accountabilities of the position include:

  • Responding to a variety of enquiries related to member accounts and transactions
  • Identifying member needs, discussing our product range and referring opportunities to our banking specialists
  • Identifying opportunities for QBANK to support our members' broader financial needs and ensuring these are appropriately followed up

About you

To be successful in this role, you will be able to demonstrate a proactive commitment to providing quality service to our members. You will enjoy being part of a small, supportive team and be prepared to do your bit to ensure the teams' success.

In addition to the above you will have:

  • Previous banking, finance or insurance industry experience, preferably within a Call Centre, but not essential
  • Excellent communication skills to enable you to conduct quality, not quantity conversations with our members
  • Proficiency with window based applications

About us

Created by police officers over 50 years ago, QBANK proudly serves more than 25,000 members in the Queensland police, fire and first responder communities. As a member-owned bank, our focus is on meeting our members' unique financial needs with competitive, award winning products and services. We are also privileged to support those who serve Queensland by contributing every year to various community partnerships and charitable organisations.

What can QBANK offer you?

At QBANK, we take pride in being a close-knit organisation where everybody knows your name, collaboration and team work is encouraged, while operating in a relaxed yet performance driven environment.

Additional benefits also include:

  • A values-based organisation
  • Commitment to your professional development
  • Support for your success including on-the-job training
  • Opportunities for performance based pay
  • Realistic work hours
  • Great staff amenities and regular social events

Apply Today

To apply please submit your resume, together with a cover letter outlining your suitability for this role via the Seek "Apply" button below. Enquiries may be directed to Charlie Pamenter, Manager Member Services, via email [email protected].

A high volume of applications is anticipated for this role. Consequently, QBANK may elect to bring forward the closing date for applications. So don't delay, apply now!

Applicants must be eligible to work in Australia. Only applicants shortlisted for an interview will be contacted. No agencies, please.

Please note, previous applicants have already been assessed for suitability and need not re-apply.

Closing date for applications: 20 July 2018

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