Sales Manager

Summary about this job

Detail information about job Sales Manager. Terms and conditions vacancy

• Unique opportunity with WA's largest locally owned bank
• Centrally located in the CBD
• Fantastic team environment with a strong development culture.

We're P&N Bank.

And we're a different kind of bank.

We're different because we are owned by our members, which

means our focus is always upon them.

We're different because we are constantly creating new and innovative ways to not only assist our members but to really make a difference in the WA community.

And we're different because we believe that by working together,

we're much stronger and have more impact than we could ever achieve alone.

We call this 'the power of &'.

  P&N Bank currently has an exciting opportunity within our busy and vibrant contact center for an experienced, member focused leader.
  
Reporting to the Manager Contact Centre, you will lead a team of motivated consultants who are the first point of contact for our existing and potential members. The focus of your team is to provide exceptional member experiences with each conversation. As the leader of this team you will be responsible for 

• Leading, participating and applying learning in all coaching sessions. Identifying skills gaps and providing coaching to improve service  performance
• Engaging, motivating and supporting team members to achieve and exceed team sales and service targets and standards
• Promoting a culture which encourages team members to identify and raise risk and compliance issues or concerns
• Providing proactive coaching to ensure all team members are aware of and comply with applicable regulations, policies and legislation
• Actively contributing to continuous improvement initiatives in the contact centre. 

Our members are at the center of everything we do and we expect you will bring this mindset along with your;  

• Proven success in coaching individuals and teams to achieve outstanding results
• Strong communication skills with the ability to effectively engage and influence
• Skills in supporting teams through change; promoting resilience and adaptability
• Well-developed analytical and problem solving skills, with the ability to identify opportunities for process improvement or innovation.

As a P&N Bank employee you will have access to a range of staff benefits relating to loans,  insurance and other bank products and services, purchased leave, paid parental leave and up to 12% employer contribution to superannuation based on length of service. 
  
So if you want to be part of the P&N collective, we'd love to hear from you.