Insurance and Client Service Officer

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We are seeking a Client Service Officer to join our team. We offer a unique agricultural insurance product direct to clients across Australia

Summary about this job

Client Services

Company: Achmea Australia

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-2-9489-4283

Fax: +61-2-1280-6018

E-mail: n\a

Site:

Detail information about job Insurance and Client Service Officer. Terms and conditions vacancy

Achmea Australia is seeking an Insurance and Client Services Officer to join its rapidly growing team.

Achmea Australia offers general insurance products directly to farmers and growers in Australia. Achmea Australia has an entrepreneurial team with high energy levels and a shared vision to offer long term partnerships with our clients.

The purpose of this role is to work as part of a team responsible for the triaging of calls from existing clients and the efficient and effective processing of policy changes for existing clients into the insurance system.

Reporting to the Chief Operations Officer, the successful candidate will:

  • Triage all client calls and either deal with the query themselves or refer the call to the relevant Achmea team including claims
  • Process endorsements and complete policy administration activities as required by the clients, the Rural Insurance Officers or the Risk Specialist team.
  • Ensure clients’ needs are well managed and ensure high client satisfaction at all times
  • Adhoc administration requests from the COO

To be successful in this position you will have previous experience working in a similar role in agriculture, finance or business.  You will have a sound knowledge of the general insurance industry and preferably be RG146 certified or willing to obtain.

You will have an excellent communication skills and the ability to work as part of a team. You will have an excellent customer focus and the ability to develop long term client relationships with a value add perspective

We offer a fantastic culture with a strong vision and values and a unique product to offer our agricultural clients.  We offer additional annual leave as well as a great working environment.

To be considered, please apply with a cover letter and resume addressing the above criteria.

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