Collections Consultant
The growing business needs an emphatic and relationship focused collections consultant.
Summary about this job
Other
Company: Robert Walters
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-4706-8041
Fax: +61-2-3148-2373
E-mail: n\a
Site: n\a
Detail information about job Collections Consultant. Terms and conditions vacancy
The growing business needs an empathic and relationship focused collections consultant in a role dedicated to assisting clients in recovering their Credit Cards/ Mortgages. Reporting in to the Collections Team Leader, you will be joining a dedicated and passionate team - offering you the opportunity to broaden your exposure of Credit Card / Mortgages products, whilst working in a professional and forward thinking environment.
Key Responsibilities:
- Working a group of assigned accounts through inbound/outbound calling and other related collections activities for late stage collections accounts
- Making suitable arrangements for repayment of arrears with client's, providing solutions
- Receiving inbound call from clients, discussing the current status of their account
- Undertaking an assessment of a client's application for financial assistance and working with the Hardship team to provide suitable financial assistant an allowing client's to overcome their financial difficulty
- Conducting skip tracing using various tools to locate customers who are no longer contactable
Key Requirements:
- Collections experience in a Banking and Financial Services environment
- Understanding of the regulatory environment that surrounds collection activity in Australia
- Understanding of collections systems and dialler technology usage for effective calling programs
A competitive salary will be negotiated for the successful applicant.
To apply please click apply or call Gillian Scerri on +61 2 82893115 for a confidential discussion.