Debt Administration Officer

Summary about this job

Detail information about job Debt Administration Officer. Terms and conditions vacancy

• Established Financial Services Business
• Happy & Positive Working Environment
• Company Supplied Car Parking

 Safe Debt Management is a subsidiary of the Safe Financial Group of companies and we require an experienced and competent team player to provide administrative and telephone support to our Debt Administrators.

This full-time position will perform the following tasks:

• Provide administrative, customer service and telephone support to our debt administrators.
• Follow-up and collate financial information and supporting documents from customers.
• Follow-up and collate financial statements and correspondence from creditors.
• Action various tasks including data entry, emailing, scanning and printing.
• Action a high volume of inbound and outbound telephone calls.
• Maintain CRM system and follow company policies and procedures.
• Support  Debt Administrators and other team members during absences.
• Assist with phone assessments of clients situations. 
• Assist with repayment collections calls to existing clients. 

The following skills and experience will be highly regarded:

• This role will suit a mature minded individual who is reliable, works well in a busy environment and does not require micro management.
• An influential telephone manner to achieve cooperation from customers and creditors with returning information and documents.
• A positive attitude to provide high levels of service to internal and external customers at all times.
• Ability to investigate problems and provide solutions without delay ie. a quick thinker.
• Strong data entry skills using a comprehensive CRM.
• Experience using Microsoft Outlook, Word and Excel.
• Able to follow instructions and juggle multiple priorities.
• Experience within a similar financial services environment would be beneficial including Debt Agreement Administration, finance or collections companies. 

Applications that do not include a cover letter addressing the above criteria will not be considered.

No phone calls please.