Customer Experience Associate

All vacancies of AustraliaBanking & Financial ServicesCustomer Experience Associate

Rabobank’s commitment to Australian agribusiness includes employing the highest calibre people and giving them the opportunity to grow.

Summary about this job

Client Services

Company: Rabobank

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-3-3668-9967

Fax: +61-3-1726-6262

E-mail: n\a

Site:

Detail information about job Customer Experience Associate. Terms and conditions vacancy

  • 12-months fixed term contract
  • Interesting and varied role
  • Become a driving value behind brand impact

Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.  Our commitment to our employees and customers is at the heart of everything we do.

 

We are currently looking for an experienced Customer Experience Associate on a 12-month fixed term contract, to join our RaboDirect team in the Customer Experience Centre to handle inbound calls servicing our new and existing customers. This role will be responsible for working in a team environment and contribute to the strategic business objectives of the centre in line with the bank's brand values of empowerment, transparency and innovation. Day-to-day, you will complete all assigned emails within SLA period, proactively cross sell RaboDirect products and services and drive overall customer experience.

 

To be successful in this role you would previously worked in a financial services environment with at least 2 years in a contact centre and RG146 qualification is highly desirable. You will have strong understanding of cross selling function therefore excellent influencing skills are essential to this role. You will be the first point of contact for all inbound calls so you can bring your outstanding customer service and troubleshooting skills.

 

This is a fantastic opportunity to be part of a unique culture for a great banking brand who is one of the market leaders in the agri lending space.

 

 

Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation

 

Rabobank is not accepting submissions from recruitment agencies for this role.

 

For more information, please visit our website – www.rabobank.com.au/careers

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