Senior Team Manager

Summary about this job

Detail information about job Senior Team Manager . Terms and conditions vacancy

• Crucial leadership role supporting our team and driving operational results
• Melbourne CBD location, attractive base salary plus 15% superannuation
• Newly created, permanent full-time opportunity 

 About us:

At Hostplus, we passionately provide our one million members with the best possible service; constantly looking for new ways to deliver better value while helping them get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

The role:

Reporting to the Service Operations Manager, we currently have an opportunity for a highly experienced Senior Team Manager who is passionate and energetic about providing exceptional operational support to our Service Centre team and taking the next step in their leadership career.

You understand business operations and can bring together cross-functional workflows to consistently achieve customer, productivity and strategic objectives. Your genuine passion for assisting members in achieving their retirement goals is essential, as is your organisational agility in leading teams through growth and change. 

In this role your key duties will include, but not be limited to:

• Developing a high-performance team culture by leading and supporting a group of Senior inbound Service Consultants.
• Providing superior levels of coaching, mentoring and motivation to our people, to achieve successful outcomes for our members.
• Ensuring clear compliance and quality frameworks are in place and adhered to at the highest standard, whilst seeking to continuously look for new ways to deliver outstanding customer service.
• Working closely with the Service Operations Manager to provide operational oversight to the Inbound Service Centre.
• Driving success both internally as a department and externally with members and employers and being committed to communicating and promoting the Hostplus values across the Service Centre.
• Developing workforce planning strategies and initiatives, including a learning and development structure that creates and maintains a highly effective and successful team.
• Managing and coordinating the reward and recognition strategies across the service operations department with a focus on achieving business requirements and engaging staff.

To be successful, you will have a proven track record as a successful senior people leader with great examples of how you have lifted performance to a superior level. Ideally, you will hold relevant experience from financial services sector where you have managed and executed quality initiatives, operational projects and process improvements.

Experience with workflow systems, such as CRMs, IVRs, Call Recording and Contact Centre Systems is vital in conjunction with excellent facilitation, verbal and written communication skills. You will also have demonstrated operational reporting skills and experience and a minimum of tertiary education. RG146 accreditation would be desirable but is not essential.

Our Service Operations Department operates between 8am to 8pm Monday to Friday, therefore you must also be able to work on a rotating roster.

Why work at Hostplus:

• 15% superannuation
• Access to internal financial planning services
• Flexible salary packaging
• Excellent EBA conditions, including company-provided annual Christmas leave, extended parental leave and qualification for long service leave at 5 years.

If this is the role you have been seeking, apply now to be considered.

As an Equal Opportunity Employer, we strongly encourage applications from people of all backgrounds.

Please note, we require successful candidates to undertake a national police and bankruptcy check.