Client Services Associate (bilingual)
Client Services Associates are responsible for responding to client inquiries in an accurate and timely manner through phone, chat or email.
Summary about this job
Client Services
Company: City Index (GAIN Capital)
Location: Sydney
Work type: Full Time
Salary: $45,000 - $55,000 plus super and bonus
Phone: +61-3-3559-2271
Fax: +61-3-5183-1402
E-mail: n\a
Site: n\a
Detail information about job Client Services Associate (bilingual). Terms and conditions vacancy
Key Responsibilities:
- Being part of a team dedicated to handling all aspects of the customer experience
- Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
- Trade research/Quotes
- Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
- Place Spot FX, CFDs and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions
- Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
- Demonstrate a positive and professional image at all times
Skills, Knowledge & Experience Required:
- 1+ year experience in Customer Service within a FX or CFD environment, preferable, but not essential (new graduates will also be considered).
- Mandarin (written and spoken) A MUST. Applicants should expect part of the interview process to be conducted in Mandarin.
- Excellent consultative, rapport-building, listening and communication skills
- Effective conflict resolution and problem solving skills, strong attention to detail with emphasis on accuracy and timeliness
- BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education.
- Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously
- We will provide on the job training, but ideal candidates will be service-oriented, with excellent communication skills (English and Mandarin)
- ASIC RG146 ideal, but not essential (licensing to be obtained within 90 days of hire (training provided))
- Competitive package offered for the right individuals (base plus quarterly bonus), with the opportunity to grow with a global company
About GAIN
GAIN Capital (www.gaincapital.com) was founded in 1999 to offer low cost access to foreign exchange markets. Today, the group offers global market access to thousands of retail and institutional clients, covering futures, FX and CFDs. Our retail business is offered globally under two primary brands: City Index and forex.com. As a global, publicly listed company on the New York Stock Exchange, we meet the highest standard of corporate governance, financial reporting and disclosure.
GAIN Capital has been operating in Australia since 2006. Offered under the City Index brand, the firm provides consistently competitive spreads and access to global markets including indices, shares, FX, commodities, bonds, interest rates and more.