Contact Centre Officer - Asset Finance

Summary about this job

Detail information about job Contact Centre Officer - Asset Finance. Terms and conditions vacancy

• Parramatta based role
• Rapidly expanding Global company
• Challenging role within team based environment

Who We Are

We are a diversified, global financial services business with a unified goal to help our customers, our partners and more importantly our people to succeed.   We set our customers up for success by using our strong experience and insight to offer real and balanced solutions across three key disciplines of Lending, Advisory and Asset Servicing.  For our people, we create challenging and ambitious opportunities in an innovative and diverse environment. 

We live by our 3 Core Values:

Can Do - We are ambitious and entrepreneurial, so we look for opportunities. We think outside of the box when it comes to developing solutions for our customers and our teams. We leverage the power of teamwork to deliver.

Balanced - We come with considerable experience and know how to handle the relationship between opportunity and risk. We understand how to create situations that can set people up for success - and that even in adversity producing a win-win is both human and profitable.

Real - We tell it like it is. We respect people and keep it honest. If we can help we will. If we can't we'll say so.  People want you to be straight with them and they like to understand how things are going - so we tell them. Trust is built by acting with integrity, by doing what you said you'd do. By understanding what people need.

The Pepper team  has been recognised by numerous industry awards including Best Non-Bank Lender 2018 and Best Specialist Lender for 4 consecutive years.  By providing first class service to our Customers, the Contact Centre ensures the continued growth of Pepper across Australia.

What we have on offer

We are seeking a Contact Centre Officer on a 6 month Fixed Term contract to join us on our journey of becoming the no.1 consumer finance house in every one of our markets.  Operating out of Parramatta, the role is critical in ensuring our customers become advocates of our business. Candidates must have the capability to work under pressure, handling over 900 calls per month whilst maintaining superior customer service.

What we’re looking for in you

Can Do

You’ll have a demonstrated history of working in a contact centre environment and a strong understanding of customer needs, having worked in a service related industry for a number of years.  Asset Finance experience is highly desirable.   You’ve proven to be self-motivated and driven and able thrive to achieve challenging targets. 

Balanced

You’ll have excellent oral communication skills and a strong customer service ethic. You’re known to have an ability to remain calm under pressure and be a problem solver.  You’re a high performer who operates well within a high call volume environment.

Real

You’ll be a team player and form part of the existing positive team and company culture.  You’ll have a good understanding of the business targets and strive to exceed current benchmarks. Your personal values truly align with Pepper’s values.

What we’ll provide you in return

In return, we will offer you a values-based and diverse environment, a leadership team that challenges and inspires you to continue to strive for success, a learning framework to support your development and a culture that rewards and recognises strong performance and potential.    

Our employee’s love our benefits which includes an employee reward & recognition program, free fruit, gym membership and flu vaccinations, purchased leave, 12 week’s paid parental leave, flexible work arrangements, employee ‘mates rates’ for our loan products and so much more!

If this role sounds perfect and you want to join a company with a Can Do attitude and values that align with yours, we want to hear from you. 

For more information on Pepper visit www.pepper.com.au

Pepper Group is committed to creating a diverse environment where all employees’ opinions, ideas and perceptions are valued.