Member Consultant | Swanbourne

Summary about this job

Detail information about job Member Consultant | Swanbourne. Terms and conditions vacancy

• Be part of our Member transformation journey
• Full time position
• Industry leading employee engagement score

About us
Defence Bank as a member-owned bank re-invests its profits into improving products and services purely for the benefit of our members. We exist to serve the financial needs of the men, women and families that make up the Defence Community. We regard this as a privilege and don't take it for granted. In order for us to deliver on this, we need a team of passionate, dedicated and resilient individuals who are passionate about making a difference for our members.
 
Recognised as an Employer of Choice in the Australian HR Awards in 2016 and a finalist in the 2017 AHRI awards, we engage with our staff to consistently improve the way we do things. An industry leading employee engagement score in 2018 confirms we are a great place to work.
 
About the role
With the opportunity to work alongside the Defence Community, we are looking for a proactive and member focused team player to join the Swanbourne branch in WA.
This role will be responsible for:

• Proactively engaging with our members to assist them in achieving their financial goals
• Providing excellent member service and sales while attending to everyday transactional needs
• Cross-selling appropriate products and services
• Proactively delivering solutions to meet our members needs by utilising both inbound and outbound calls

This position works full time hours from Monday to Friday (76 hours per fortnight) offering a base salary of $49,630 plus superannuation and leave loading.
 
About you
You will be an experienced professional who is passionate about ensuring the best outcomes are achieved for our members. In addition to this, you will also have the following skills, experience and attributes:

• Previous experience in financial services of retail industry advantageous
• A passion of delivering exceptional member service
• Tier 2 accreditation (advantageous)
• Proven experience in delivering sales solutions that meet member's needs
• A commitment towards 'going the extra mile'
• Being engaged to use your initiative to identify opportunities for improvement
• Being open, honest, trustworthy and treating others with respect

If you would like to join a Bank with a difference, apply now to take the first step.    
 

INTEGRITY | MEMBER FOCUS | TEAMWORK | ATTITUDE & EFFORT | INNOVATION & IMPROVEMENT | COMMUNITY