NAB - Inbound Customer Service
Hays is proud to be supporting NAB in the recruitment of Customer Service Advisors. Apply now!
Summary about this job
Account & Relationship Management
Company: Hays Banking
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-6070-5118
Fax: +61-8-8725-2950
E-mail: n\a
Site: n\a
Detail information about job NAB - Inbound Customer Service. Terms and conditions vacancy
- Temporary ongoing role
- $27.55 per hour plus super
- Knox Location | Top 4 Bank
Hays is proud to be supporting NAB in the recruitment of Customer Service Advisors. Apply now!
Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing.
Your new role
As an inbound Customer Service Banker you will be responsible for providing exceptional customer service and bringing your unique personality to every call. Your main responsibilities will include:
- Answering calls from personal or corporate and business customers about a range of simple to complex enquiries.
- Efficiently navigating through a variety of banking systems and tools
- Identifying, addressing and resolving general inquiries from customers
This role is a full time temporary assignment with a potential to go permanent after 6 months. We request that candidates have full working rights in Australia with full time availability between 8am to 9pm (Mon-Fri).
What you'll need to succeed
- Experience working in customer service or contact centre roles.
- Previous experience working in a high volume, fast paced environment.
- Proven communication skills, the ability to connect with customers and to assist them with their queries
- Excellent time management and problem solving skills.
- Someone who enjoys linking in with customers over the phone to build relationships
What you'll get in return
In exchange for your commitment, you will be offered extensive full time training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.