Consumer Credit Assessor, Level 1

Summary about this job

Detail information about job Consumer Credit Assessor, Level 1. Terms and conditions vacancy

• Fun-loving, dynamic team
• Fantastic career development opportunities
• Flexible working arrangements, great internal culture

At ING we place heavy emphasis on the value of our customers, our Customer Operations Department play a key role in maintaining customer satisfaction. We are seeking a Consumer Credit Assessor to join our New to Bank team in Customer Operations. This role is responsible for the credit assessment and proactive follow up of consumer credit applications for new and existing customers utilising Delegated Lending Authorities (DLA).

The successful Consumer Credit Assessor (Level 1) will apply their sound credit knowledge and skills in unsecured lending to ensure consumer credit applications comply with ING Credit policy, procedure and regulatory requirements. In addition, the Consumer Credit Assessor should be able to adapt to constantly changing environments, both in organisational change and external market conditions. This is a great opportunity to join a high-performing, successful, fun-loving and dynamic team!

• Assessment of new and existing customer  consumer credit applications within DLA, and in line with bank policy
• End to end processing of consumer credit applications
• Credit review and decisioning of applications via refer or decline appeals
• Resolution of customer and stakeholder enquiries
• Generation of ideas for continuous improvement
• Positive approach in relation to change and improvement
• Timely and professional response to all incoming emails, and phone calls
• Outbound calls in line with quality standards to customers  and stakeholders
• Ensure all follow up is completed in a timely manner
• Support and training to assist team development as required

The successful candidate will have:

• HSC or equivalent
• MS Office experience  
• 3-5 years of finance industry experience, ideally in unsecured lending
• Delegated Lending Authority held (ideally over $30,000)
• Sound credit knowledge, & regulatory requirements
• Customer Service experience
• Ability to work well as part of a team
• Strong communication skills
• Ability to demonstrate strong Attention to detail
• Ability to work under pressure and multi task
• Analytical skills
• Ability to build and maintain relationships and stakeholders and vendors

About us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)