Customer Service Officer
We are looking for an enthusiastic and motivated Customer Service Officer who feels a sense of accomplishment by making a difference
Summary about this job
Banking - Retail/Branch
Company: Service One Mutual Limited
Location: ACT
Work type: Part Time
Salary: $45,000 - $59,999
Phone: +61-2-4914-2890
Fax: +61-3-1223-2041
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
Customer Service - Tuggeranong - Part-time – 3 Month Contract
SERVICE ONE Mutual Limited is the region's only locally-owned financial services provider, with Branches across the ACT and South Eastern NSW. Our customers (known to us as our Members) are our top priority and they are accustomed to remarkable levels of service. Our Member Service Officers are key to our success in delivering this experience, including the provision of the SERVICE ONE Alliance Bank range of products and services.
We are looking for an enthusiastic person who feels a sense of accomplishment by making a difference to fulfil a part time position in our Tuggeranong Branch. At SERVICE ONE, we provide comprehensive training support to ensure you are confident with not only all of the financial products and services we offer, but the banking system you will use to interact with SERVICE ONE Members. As part of the Alliance Bank network and being a mutual organisation, SERVICE ONE works closely with our various alliance parties, including Bendigo and Adelaide Bank, other Alliance Banks, our Members and the broader community. We have a strong emphasis on our staff and provide a great working environment.
Reporting to the Branch Manager, the role will involve and be responsible for:
- Exemplifies SERVICE ONE values in every interaction with Members, staff and other stakeholders
- Acts as a team member through helping, encouraging and mutually supporting others in team and provides direction to the staff to ensure the effectiveness of the team.
- Acts as a team member and aids in the branch operational requirements.
- Actively cross sells SERVICE ONE’s products and services as the opportunity presents.
- Processes loan applications completing loans worksheets and required documentation.
- Liaises with Members and related parties involved in settlements/fundings, handling queries and checking all executed documents to ensure that there are no outstanding items/matters.
- Maintains an up to date and accurate product and service knowledge for the provision of advice to Members.
If you answered yes to these questions, then SERVICE ONE is the place for you!
Previous experience in finance and/or a customer service environment is preferred.
More information regarding the Member Service Officer positions, including a job description, can be found online at soalliancebank.com.au/careers. If you have any questions after reviewing this material please contact the Recruitment Officer on (02) 6215 7142.
Apply now by sending your resume and a covering letter detailing your suitability to:
SERVICE ONE Mutual Limited
Attention: Recruitment Officer
Locked Bag 1, DEAKIN ACT 2600
or email [email protected]