Processing Co-Ordinator/Client Care Officer

Summary about this job

Detail information about job Processing Co-Ordinator/Client Care Officer. Terms and conditions vacancy

• Mortgage and Conveyancing clerks encouraged to apply!
• UNIQUE opportunity in the Finance/Property sector!

The firm:
Our client commenced operations in the mid 2000’s and is operating in a joint venture with one of Australia's well known Banks.  Their product provides older 'home owners' the ability to access the equity tied up in their homes, without the need to downsize.
  
Role Overview: 
You will be responsible for being the first point of contact with customers wanting to know more about our client and the product on offer as well as managing administration duties involved in managing customer files.

Key Responsibilities:
To action Exchange and Completion related duties including but not limited to:

• Taking inbound calls and answering customer queries
• Delivering all information to customers in a manner that supports andmaintains the reputation of the business
• Completing administration activities in line with customer enquiries and files including, Ordering and assessing valuations, formal offer preparation, processing legal requests to our clients Solicitors, Update and administer the Exchange and Completions database, Completion estimate preparation, Final Calculation preparation etc.
• Taking ownership of customer issues
• Office hours are 9am - 5pm

Key Experience and Qualifications:

• Understand and have experience in contract administration IE: reviewing VOI & mortgage documentation will be highly regarded
• An understanding of Property transactions, Titles and/or Property Real Estate would be beneficial but not essential
• Strong verbal and written communications skills as this role will deal with solicitors as well as valuers
• Strong financial acumen as the role will be responsible for reviewing and quality checking financials in contracts (as appropriate)
• Proficient in Microsoft Office

Benefits:
A unique opportunity to join a business that with a value based product. Be part of a friendly and supportive team, close to public transport.

Strong organisational skills along with analytical and troubleshooting is key to the role. If you believe you have what it takes to join this amazing team then what are you waiting for?  With 6+ years' current experience in a similar role, strong attention to detail, great interpersonal skills, you are exactly what we are seeking!  
       
To apply for this role, please send your resume through the APPLY button. Alternatively you can call Mandy on (03) 9077 7491.

All communication will be strictly confidential.