Member Relationship Officer
A unique opportunity is available in our Parramatta Service Centre - combining face-to-face and contact centre service and sales. Retail banking.
Summary about this job
Banking - Retail/Branch
Company: G&C Mutual Bank
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-4419-2098
Fax: +61-7-1407-6630
E-mail: n\a
Site: n\a
Detail information about job Member Relationship Officer. Terms and conditions vacancy
- Central location in Parramatta
- Sales and service
- Retail banking
Your Organisation
At G&C Mutual Bank our members are our number one priority. As a leader in the Mutuals sector, we pride ourselves in offering the highest quality service and lifelong financial solutions. With a customer base of over 36,000 and $1bn in assets, we are one of the strongest performing financial institutions in the sector.
Your Opportunity
Our Parramatta Service Centre currently has an excellent career opportunity for a full time Member Relationship Officer. The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online.
You'll be joining a small team who are focussed on providing our customers with a consistently professional and friendly service experience. The key aspects of your new role include:
- Delivering efficient and professional service to our members through the Service Centre and Contact Centre channels
- Proactively engaging customers in conversations about their lending needs
- Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards, general insurance, personal loans and wealth management
- Creating opportunities to provide a total solution for our customers financial needs
- Efficiently processing customers' branch transactions
- Associated administrative tasks including maintaining accurate and timely customer records in various systems
Your Profile
You are a collaborative service professional who is:
- a consistent advocate of our brand
- results oriented with the capacity to identify and convert new business opportunities
- well-organised and able to prioritise effectively
- proactive and able to work well independently when required
- able to communicate confidently with a broad customer group (face-to-face and over the phone)
Your Benefits
We value our employees by providing:
- Discretionary bonus based on organisational performance
- Discounts on financial and lifestyle products (some with qualifying period)
- Option to cash out annual leave
- A paid volunteering day each year
- Incentives for independent study
- Opportunities for ongoing learning and career development
- Access to Employee Assistance Program
As a values-based organisation, the team at G&C Mutual Bank is committed to Member Service, Continuous Improvement, Teamwork, Performance, and Integrity. The principles and practices of equal opportunity are at the centre of our candidate selection process, and as a member of the Diversity Council of Australia, we aspire to nurture a work environment which capitalises on the diverse skills, backgrounds and experiences of our employees.
To express your interest in this position, please click on the appropriate link below.
Find out more about us at www.gcmutualbank.com.au. Go to the Working with Us page to view our Privacy Policy.
Only short listed candidates who meet the above criteria will be contacted.