Client Services Manager - Financial Services

Summary about this job

Detail information about job Client Services Manager - Financial Services. Terms and conditions vacancy

• This is an exciting time to join Mercer
• Opportunity to grow and develop in the organisation
• Reputable Global Leader – based in Melbourne

 
With an enviable reputation in superannuation and financial advice, Mercer is in the business of putting customers at the centre of everything we do, investing members’ money to create the best possible retirement outcomes. To support this, we are currently seeking a Client Service Manager who will strive to build a strong partnership between Mercer and our clients.
 
About the Role
The Client Service Manager acts as the key point of contact for clients and is instrumental in remedying issues, providing technical advice and working internally to proactively coordinate the very best service delivery.
Core Responsibilities

• Work with the Relationship Manager and client  to develop and execute the account plan and manage the commercial aspects of the relationship
• Proactively manage client relationships to improve client satisfaction and to optimise client retention
• Builds strong relationships with clients and key stakeholders through regular interaction and engagement
• Acts as conduit and “face of Mercer” to the client, providing ‘visibility’ of Mercer within the client organisation
• Partners with other Mercer teams to actively promote Mercer services and products to the clients and membership base
• Identify and pursue opportunities for revenue expansion with clients by involving other parts of Mercer and MMC
• Assists the Sales team as appropriate with submissions and tenders

Qualifications and Experience

• Degree qualified in finance  or superannuation related fields and RG146 compliant
• Ideally, a minimum of 7 years’ experience in a client relationship or business development role within a financial services environment
• Exceptional relationship management skills, both at the individual and corporate level
• Strong consulting and relationship skills that are applied with clients and internally to deliver confidence and trusted working relationships
• A strong understanding  of all aspects of superannuation

If this sounds like the challenge you are looking for, APPLY now by sending your resume to Parisa Holden via the link provided!  This is your chance to be a part of a dynamic and supportive team in a successful organisation while being provided with a range of health, wealth and lifestyle benefits.

 

About Mercer

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. At Mercer, we say we Make Tomorrow, Today.

 

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record and Bankruptcy check prior to commencement of employment.

Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

Please note should your resume be shortlisted, you will receive a link from HireVue to complete a digital video interview as part of the recruitment process. Once you have completed and returned the HireVue video interview a member of our Talent Acquisition team will make contact with you within two weeks. We hope you enjoy the process and look forward to viewing your interview very soon.