Customer Connect Solutions (Level 1) - Varsity Lakes
Join ASX 100 Finance Leader – Australia's Most Loved Bank!
Summary about this job
Banking - Retail/Branch
Company: Bank of Queensland
Location: Gold Coast
Work type: Full Time
Salary: n\a
Phone: +61-7-6815-1934
Fax: +61-7-4662-2236
E-mail: n\a
Site: n\a
Detail information about job Customer Connect Solutions (Level 1) - Varsity Lakes. Terms and conditions vacancy
- Exciting New Career Opportunity
- Located in Varsity Lakes, Gold Coast QLD
- Join ASX 100 Finance Leader – Australia's Most Loved Bank!
About Us?
Work for one of Australia's top 100 listed companies where our vision is to create Australia's Most Loved Bank! BOQ are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and competitive environment. We support a flexible workplace and offer our staff a number of great benefits, including –
- Flexible working conditions
- Discounted financial products
- Salary packaging options
- Purchase annual leave
- BUPA Corporate Plan
- Gym discounts and much more!
About the Role?
The purpose of this role is to provide needs-based customer solutions in a busy inbound call and digital environment whilst achieving business growth across all BOQ products and brands. This role will be responsible for keeping the customer experience front of mind in ensuring service levels are delivered, quality standards are maintained, efficiency to agent schedules are adhered to.
Solutions Channel –
The purpose of this channel is to provide customers with needs-based solutions to ensure they are offered the right products and services. The support by the fulfilment team will enable the Solutions and Customer Contact team to focus on the best customer conversation and experience.
About You?
Passionate about all things customer service, you will demonstrate previous experience in a similar position either in face to face or a call centre environment. To be considered you will have demonstrated the following:
- Previous banking experience essential
- Previous call centre experience desirable
- Previous experience in a customer service and sales role desirable
- Personal Lending experience desirable
- Excellence in Relationship Management
- Sound working knowledge of MS office and CRM systems
- Ability to maintain call quality standards and attention to detail
- Tier 2 Accreditation
Please Note: This role will work the following roster:
1. Monday to Friday (8.30am to 5.00pm).
2. Monday to Friday (9.00am to 6.00pm).
Please note flexibility is required to work Day, Evening and Night shift rosters as they may change, from time to time.
This is a fantastic opportunity to develop your career further, meet new people and join a motivated team of professionals.
This role will offer a competitive remuneration, based on your skills and experience.
How to apply?
To apply for this role please follow the links,
The Bank of Queensland is committed to diversity and an inclusive workforce.
BOQ is a member of the Australian Bankers' Association and has subscribed to the Conduct Background Check Protocol (Protocol). Under the Protocol, from 1 October 2017, BOQ will contact any previous employer/s who are also part of this association to provide a Conduct Check of any potential employee.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Bank of Queensland is committed to a diverse and inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.