Casual Customer Connect Care - Level 1 (Perth CCC)

All vacancies of AustraliaBanking & Financial ServicesCasual Customer Connect Care - Level 1 (Perth CCC)

Seeking a passionate Casual Customer Care Specialist to join our friendly and professional team!

Summary about this job

Banking - Retail/Branch

Company: Bank of Queensland

Location: Perth

Work type: Casual/Vacation

Salary: n\a

Phone: +61-7-1430-5318

Fax: +61-2-5805-2806

E-mail: n\a

Site:

Detail information about job Casual Customer Connect Care - Level 1 (Perth CCC). Terms and conditions vacancy

  • Seeking a passionate Casual Customer Care Specialist to join our friendly and professional team
  • Located in our Perth Contact Centre
  • Casual Role

 

About Us? 

Work for one of Australia's top 100 listed companies where our vision is to create Australia's Most Loved Bank! BOQ are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and competitive environment. We support a flexible workplace and offer our staff a number of great benefits, including – 

  • Flexible working conditions
  • Discounted financial products
  • Salary packaging options
  • Purchase annual leave
  • BUPA Corporate Plan
  • Gym discounts and much more!
  • Employee Assistance Program (EAP) - MyCoach for Individuals and People Leaders

 

About the Role? 

The purpose of this role is to provide Customer Service excellence in a busy inbound and outbound contact centre environment. This role will focus on responding to general customer enquiries and determining customer needs across all BOQ brands.  This will be done in a consistent manner, delivering outcomes that exceed customer expectations and ensuring KPIs are met in a way that aligns with BOQ values. 

 

About You? 

Passionate about all things customer service, you will demonstrate an understanding of the Digital and Direct Banking environment. Naturally, you will demonstrate excellent relationship management skills, and have proven experience working within a contact centre environment. Further, you will demonstrate; 

  • Customer service and banking experience
  • Contact Centre experience
  • Tier 2 accreditation (desirable)
  • Ability to communicate with confidence, and engage positively with various stakeholders
  • Ability to understand customer needs and provide financial solutions that meet and add value to the customer
  • Demonstrate previous experience in banking or other financial services
  • A flexible and proactive attitude

As a results driven individual, you will thrive in setting your own personal targets, and ensuring success is achieved.

 

Please Note: This role may require you to be flexible as per the below requirements:

  • Availability across 24/7 roster including public holidays
  • Casuals are required to fill gaps for leave periods
  • Flexibility and reliability for urgent requests
  • Must be available for up to 8 weeks Full Time training

 

 

How to apply? 

To apply for this role please follow the links; 

The Bank of Queensland is committed to diversity and an inclusive workforce. 

 

BOQ is a member of the Australian Bankers' Association and has subscribed to the Conduct Background Check Protocol (Protocol). Under the Protocol, from 1 October 2017, BOQ will contact any previous employer/s who are also part of this association to provide a Conduct Check of any potential employee. 

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

 

Bank of Queensland is committed to a diverse and inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

 

 

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