Customer Service Supervisor |Hamilton| Banking|Financial Services

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Greater Bank are seeking an accomplished and equally ambitious Customer Service Supervisor to join our Hamilton Branch.

Summary about this job

Banking - Retail/Branch

Company: Greater Bank Limited

Location: Newcastle, Maitland & Hunter

Work type: Full Time

Salary: Attractive salary & benefits

Phone: +61-3-7793-5916

Fax: +61-2-6965-3263

E-mail: n\a

Site:

Detail information about job Customer Service Supervisor |Hamilton| Banking|Financial Services. Terms and conditions vacancy

  • Supervisory level experience within a banking, business or retail role essential
  • Fantastic Career Opportunity
  • Join a bank that provides a better way of banking to their customers

At Greater Bank we like to think we’re a little bit different, because we are. An iconic and dynamic financial institution, Greater Bank is more than just award winning financial products and services. Our identity is our customers and the communities in which we operate within. It’s not about dividends, it’s about doing right by our customers, and providing a Greater way of banking.

As Greater Bank embarks on an ambitious journey to challenge the banking status quo, we are seeking an accomplished and equally ambitious Customer Service Supervisor to join our team.

 

The Opportunity - Customer Service Supervisor

Our Customer Service Supervisors are passionate about delivering fantastic customer service to our valued customers, assisting in motivating and developing their dynamic teams and supporting our Branch Managers to achieve positive branch results.

We currently have a great opportunity within our Hamilton branch for a motivated individual who is looking for a challenge and to develop their career. This is a full time permanent position working Monday to Friday and alternate Saturday mornings.

As a Customer Service Supervisor you will be responsible for;

  • Acting as a referral point for escalated enquiries from Customer Service Officers and providing support to the Branch Manager as required
  • Assisting the Branch Manager to ensure staff are demonstrating relevant position and beahvioural competencies and reinforcing these behaviours
  • Coordinating branch operations on a daily basis to ensure all compliance matters, legislative requirements and resources are available for the branch to run efficiently and effectively
  • Assisting with the training staff to ensure they maintain the required knowledge of their role and can demonstrate competence in the technical competencies
  • Assist the Branch Manager in the development and implementation of branch business plans

 

What we're looking for

To be successful in this role you will have:

  • Supervisory level experience within a banking, business or retail role with a track record of achieving results
  • Proven sales ability whilst focusing on the genuine interest of the customer
  • A passion for delivering outstanding service and meeting customers needs
  • The ability to lead by example and achieve results within a team environment
  • Well developed people skills with the ability to build relationships with a broad variety of people
  • Polished communication skills with the ability to articulate complex information into simple terms to suit the customer

 

What's in it for you

The successful applicants will be provided with a full time training program. In addition Greater Bank offers structured training and development as well as generous employee benefits.

This is a great career opportunity for motivated individuals with great employee benefits and career prospects.

 

To Apply

Please submit your application online or call Greater Bank Careers on 02 4921 9710 for further information.

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