Customer Interactions Analyst
Engage with key stakeholders within Wealth Solutions & Customer division and across AMP to optimise outbound and inbound customer experience.
Summary about this job
Analysis & Reporting
Company: AMP Services Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-2103-6384
Fax: +61-8-2978-1471
E-mail: n\a
Site: n\a
Detail information about job Customer Interactions Analyst. Terms and conditions vacancy
Customer Interactions Analyst
Summary
AMP’s vision is to be Australia’s and New Zealand’s favourite financial services company by 2020. We are searching for a Customer Interactions Analyst to develop, deploy and optimise outbound and inbound customer interactions in support of AMP’s customer engagement strategies.
Introduction
Working for AMP means working for a company that empowers its people to make a difference, while providing the support of a highly talented, experienced team. We understand that it is our customers that make us great. And because people achieve their best in different ways, our culture is flexible and supportive, to give you the freedom to focus on outcomes rather than just processes.
We've grown and changed over the decades, however for more than 160 years we've dedicated ourselves to one thing – our unwavering sense of purpose to help people own their tomorrow.
About the role
Engage with key stakeholders within Wealth Solutions & Customer division and across AMP to develop, deploy and optimise outbound and inbound customer interactions in support of AMP’s customer engagement strategies. Deliver proactive sales, service and retention offers to customers across multiple channels to drive optimal customer experiences and business benefits.
Duties included but not limited to:
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- Build and deploy interactions according to business requirements.
- Act as a subject matter expert in the IBM Marketing toolset
- Track and analyse the performance of interaction programs in market
- Develop campaigns based on a library of standardised selections
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Skills & experience
- 2 years or more experience in a database marketing environment, preferably in financial services, including digital and social customer experience management.
- 2 years or more experience in IBM Marketing tools. Experience of IBM Campaign (Unica), Interact and IBM Marketing Cloud (Silverpop) strongly preferred
- Strong problem solving and analytical skills, numeracy and attention to detail.
- An understanding of other marketing, data and analytic disciplines is advantageous (e.g. digital experience management, ‘test & learn’ experimental design, customer analytics, financial, actuarial and pricing analysis, risk modelling, business intelligence & management reporting, data management, data quality management, campaign reporting, etc.)
Qualification/s required
Desirable:
- Tertiary qualification in relevant business discipline
- Qualification in any analytical or data driven marketing field
Our Culture
We enjoy a culture that recognises individuality yet encourages collaboration, giving real meaning to our work and making a difference to our people and our customers.
Benefits
Access a great range of benefits such as flexible working options, retail discounts, onsite gym, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.
Inclusion & diversity
AMP welcomes people with all kinds of life and work experiences. Our individual differences - and collective strength - make for great employee, customer and business outcomes. What unique insights could you bring to the AMP team?
Share the Goals video below the advert - https://youtu.be/zUyQZiYUBx8