Customer Service Officer

All vacancies of AustraliaBanking & Financial ServicesCustomer Service Officer

Bring your exceptional customer service skills to our friendly CBD based team.

Summary about this job

Mortgages

Company: First American

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-2-8232-4759

Fax: +61-7-4455-2444

E-mail: n\a

Site:

Detail information about job Customer Service Officer . Terms and conditions vacancy

With offices across Australia & New Zealand, First Mortgage Services Pty Limited and First American Title Insurance form part of the First American Finance Corporation.  We offer title insurance and premier mortgage processing and logistic services to our clients.

About the Role

We currently have an exciting opportunity for a Customer Service professional at our Sydney office. The role primarily requires a strong customer service focus, with an ability to handle volume with speed and accuracy, while ensuring our customers' needs are met in a polite & professional manner.

Key Responsibilities

Your main responsibilities will be servicing future and existing First Title insurance customers and providing administrative support to the sales team. This includes, but is not limited to:

  • Undertake document recovery for FASTrefi clients in PEXA and PAPER environments
  • Provide customer service including handling sales enquiries for insurance products and general service request management including participation in switchboard rotation
  • Data entry of orders within SLAs;
  • eTitle user administration within SLAs;
  • Underwriting 'clean title' policies under AUD1m;
  • Initial vetting of claims submissions and escalation to the Legal Counsel for valid claims;
  • Insurance policy printing and postage

What you'll need to succeed

  • Excellent verbal and written communication skills
  • Exceptional customer relationship management focus
  • Strong attention to detail
  • Team player
  • Ability to multi task
  • Ability to work with multiple systems efficiently and accurately

Benefits

You will have the chance to be part of a great team, be fully trained in the requirements of the Customer Service Officer position and assist in providing top tier customer service within our growing, global organisation.

How to Apply

If you feel that you have the right skills and experience for this opportunity, please click 'Apply Now'

Note: only shortlisted candidates will be contacted

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