Service Engagement Officer

Summary about this job

Detail information about job Service Engagement Officer. Terms and conditions vacancy

• Join Transport for NSW and build your career!
• Transport Service Grade 6 ($88,501 - $97,351), plus employer’s contribution to superannuation and annual leave loading
• Ongoing Full Time Opportunity
• Burwood Location

We have an exciting opportunity for a Service Engagement Officer to be a part of our Customer Service Management team within Transport for NSW. This role plays a key part in making NSW a better place to live, work and visit.

Reporting to the TSS Change Manager, the Service Engagement Officer is responsible for supporting the development and delivery of engagement campaigns that drive service optimisation across TSS. This includes defining and developing content for project communications and change initiatives. In collaboration with the TSS teams and relevant agency leads, the role coordinates, manages and disseminates materials for targeted user groups via identified channels. The role partners with relevant stakeholders to support the delivery of defined outcomes and to ensure business and customer requirements are met.

We are looking for a proactive and meticulous individual who has the capability to work with a wide range of operationally diverse people across the portfolio and has experience in managing time and stakeholders to meet deadlines.

For more information on this role, view the role description here.

At Transport, our vision is for a truly integrated transport system that will meet the needs of our customers now and into the future. The Transport portfolio includes Transport for NSW as principal agency with Sydney Trains, NSW Trains, State Transit Authority and Roads and Maritime Services as our key operating agencies.

We are a values based organisation and  employ the most talented people to work together to deliver services for our customers and make NSW a better place to live, do business and visit.

At Transport our people have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities, health and wellbeing programs, and a program that helps you stay connected with work before, during and after parental leave.

Check out our Employee Benefits Guide to find out more about the benefits available to you when you join Transport.

Great people come from all walks of life and at Transport for NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve

Tertiary qualifications in a related discipline is preferred or equivalent experience

Please note: The successful candidate will need to undertake background checks and criminal record checks.

To apply for this role, please submit a resume and brief covering letter (no longer than two pages) which addresses:

1. The reason for your interest in this role, and
2. How your skills and experience suit the role

For more information on how to apply for a role in the NSW Public Sector please click here or for more information on Transport for NSW please click on link provided.

For any enquiries, please contact Jon Leard on 02 8574 3797 and quote 00006C1S

If you encounter technical issues please contact I Work for NSW Support Team on 1800 562 679 (Mon-Fri) or [email protected].