Customer Care Associate (Hardship)
Great opportunity to join Macquarie's Corporate and Asset Finance Group.
Summary about this job
Client Services
Company: Macquarie Group Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-3474-2834
Fax: +61-7-5614-9873
E-mail: n\a
Site: n\a
Detail information about job Customer Care Associate (Hardship). Terms and conditions vacancy
- Great opportunity to join Macquarie's Corporate and Asset Finance Group
- Innovative and flexible environment
- State of the art Offices - CBD location
Utilise your people skills and problem-solving ability to deliver a high quality customer experience to Macquarie’s Leasing customers.
Working in a collaborative, team-based environment primarily on the phone, you will take ownership of customer enquiries end to end, reviewing and assessing hardship cases and creating tailored solutions for clients who are in financial difficulty.
With prior financial hardship, debt management, call centre and other customer service experience, you will have the ability to demonstrate compassion whilst maintaining a high level of professionalism. Leveraging your outstanding communication skills and logical approach, you will build rapport with clients and financial counsellors to make sound decisions that are in the best interest of all parties. Knowledge of regulatory obligations under the NCCP and the Code of Banking Practice will be highly useful but not a necessity, as training will be provided.
To start this exciting journey, apply now. For more information, please contact Kiri Evans at [email protected]
Corporate and Asset Finance Group provides innovative and traditional capital, finance and related services to clients operating in selected international markets. With offices in Australia, New Zealand, Asia, North America and Europe, Corporate and Asset Finance specialises in:
- leasing and asset finance
- tailored debt and finance solutions
- asset remarketing, sourcing and trading.
Find out more about Macquarie careers at www.macquarie.com/careers
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.