Service Specialist

Summary about this job

Detail information about job Service Specialist. Terms and conditions vacancy

• Highly engaged culture aiming to support your development
• 5 month fixed term opportunity
• Based in Melbourne CBD

• Highly engaged culture aiming to support your development
• Be part of a collaborative team
• Build your career way

Role Location: 100 Queen Street, Melbourne

Role Type: 5 month Fixed Term contract

This role is responsible for delivering world class service to our customers (primarily located in the Institutional and Corporate segments). 

This is done by placing the customer at the centre of every interaction and transaction, by taking ownership of their enquiries and fulfilment related activities and by always continuously looking for ways in which the customer experience can be enhanced.

Responsibilities depending upon actual role may include part or all of the following:  taking ownership of customer enquiries; servicing of customer enquiries; handling technical enquiries; undertaking fulfilment related activities; escalating enquiries where required; providing customer transaction insights; undertaking customer visits; customer product/channel training.

Service Specialists/Consultants require a 'can do' and proactive attitude so as to benefit the customer, our organisation and their team.

To grow and be successful in this role, you will ideally bring the following:

• Experience in or desire  to  providing 'world class' service
• Confidently raises issues or concerns
• Takes ownership and holds self-accountable
• Demonstrated ability in managing time effectively and organising workload with the intent on meeting customer expectations
• Cash Servicing end to end processes and supported products, services and channels
• Detail oriented and quality focused

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS086683.