Customer Support/ Retention
We are looking for someone interested in online trading (CFD trading) to fill a Customer Service/Client Retention role in our Sydney office.
Summary about this job
Client Services
Company: Finsa Pty Ltd
Location: Sydney
Work type: Full Time
Salary: $40,000 - $59,999
Phone: +61-8-7237-4947
Fax: +61-8-4555-2654
E-mail: n\a
Site: n\a
Detail information about job Customer Support/ Retention. Terms and conditions vacancy
We are a leading provider of CFD trading, one of world’s fastest growing financial instruments. The firm is looking for someone with an interest in Financial Services to fill a Customer Service/Client Retention role in its Sydney office. We are looking for a well-organised individual with a good work ethic and plenty of initiative. The role would give you exposure across the whole business and the opportunity to learn the skills required to become Financial Services professional.
Key Responsibilities/Essential attributes;
- Assist applicants in completing the application process
- Field incoming clients calls and gain a trustworthy rapport with the client base
- Provide support to clients via email, live chat and telephone
- Good time management
- Quick to learn new processes and systems
- Working under pressure
Education/ Qualifications;
- Degree in Business/ Finance (Preferred)
Skills/Knowledge;
- Communication Skills
- English and Asian languages beneficial
- Organisational skills
- Attention to detail
- Good record keeping skills
- Able to complete tasks complying with regulations and industry standards
- Previous experience in Customer Services
- Previous experience in Financial Services
- RG 146 Qualified (desirable but not required)