Technical Capability Trainer

Summary about this job

Detail information about job Technical Capability Trainer. Terms and conditions vacancy

Technical Capability Trainer

Do work that matters:

The key responsibility of this position is to deliver workplace training and targeted coaching to all staff with specific focus on technical skills and knowledge to complete role specific tasks.

This position is integral to the success of the area and ensuring that we have capable and highly skilled staff members by being the advocate for learning. 

See yourself in our team:

Colonial First State Wrap is part of Colonial First State and is a leading platform and portfolio administration service provider.  Our multiple awarding winning Platform is feature rich, designed for large, sophisticated dealer groups, platform promoters and institutional clients requiring a broad range of portfolio features.

The Technical Training Team sits within Wrap Operations division and will work to drive technical capability across the business as required.

We do this by:

• The facilitation of the Operations Induction
• The facilitation of effective classroom based training to ensure each staff member has the knowledge and capability to fulfil the requirements of their role
• The use of a variety of post training techniques including the tracking and analysis of performance followed up by additional training and/or one-to-one coaching to close identified gaps
• Manage the assessment and competency framework including formal feedback  on the behaviours and performance of trainees
• Reviewing a wealth of business intelligence and liaising with Team Managers to identify and execute proactive training  and coaching to uplift capability across systems, process business rules and service resulting in a measurable and sustained improvement in performance
• To track, analyse and report results to demonstrate the effectiveness of training and coaching.  To follow-up on action plans and commitment to ensure the continuous improvement of outcomes
• Development, implementation and modification of training collateral to meet the needs and objectives of the business, including the seamless integration of business change into existing training
• Role modelling and promoting the CBA values and behaviours at all times to trainees and stakeholders
• Co-ordinating other training requirements for the area (where appropriate)         
• Network with CBA/CFS Learning & Development teams

Your path looks like:

If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organisation or up into a leadership position, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this position as a guide to the critical skills and behaviours you need for your next move.

We’re interested in hearing from people who demonstrate:

• Financial Services Industry experience, including administration & service experience
• Previous experience as a trainer of back office and operations processes
• Excellent communication skills across all mediums including presentation & facilitation skills to a variety of stakeholders
• Instructional design capability with the use of Captivate is a must
• Can demonstrate an array of coaching techniques and their practical application
• Rounded in all Microsoft Office products
• Resilience and ability to adapt to unplanned business requirements
• Supports an environment of continuous improvement

The below is preferred:

• Certificate IV in Training and Assessment
• RG146 Superannuation Essentials compliance or compliance achieved within 12 months of commencement
• Relevant tertiary qualification or equivalent technical experience highly valued

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people; through focussing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.