Branch Customer Service Officer - Maroochydore

Summary about this job

Detail information about job Branch Customer Service Officer - Maroochydore. Terms and conditions vacancy

• Multi Award Winning Credit union - come and join us!
• Great location and enjoy a great team culture
• Passionate and focused on career progression

bcu is a multi award winning credit union - and we are seeking an enthusiastic, friendly and passionate Branch Customer Service Officer (Store Ambassador) to join our network, working from our Maroochydore store. As a Store Ambassador, you will play a key role in representing the business and expanding our personal banking portfolio through the provision of exceptional service and financial solutions to customers with a focus on building trusted relationships.

This is a Permanent Part Time role (37.5 Hours/week) working Monday to Friday.

A little about us ...

Multi Award Winning, including Winner of Money Magazine's Credit Union of the Year 2016, Mozo's Home Loan Credit Union of the Year 2017 plus various other Canstar Awards - bcu has over 22 branches and offices across the East Coast of Australia ranging from Port Macquarie in New South Wales to the Sunshine Coast in Queensland, including back office operations in both Coffs Harbour and in Brisbane.

We are trusted advisors who pride ourselves on the ability to build positive and mutually beneficial relationships with our customers by providing a range of financial solutions delivered to the highest standards.

Some key responsibilities will include:

• Developing suitable solutions to meet customer's banking needs.
• Responsibility for individual targets and objectives, including but not limited to, new memberships, deposits, general and risk insurance, personal/consumer lending (including personal loans, credit cards, home loans), and wealth.
• Implementing sales and retention programs (for example, call/contact programs) to achieve sales goals and ensure ongoing customer engagement.
• Ensuring customer accounts, products and services are set up accurately and in a timely and efficient manner.
• Accurate and timely preparation, approval and processing of loan applications according to bcu policy and procedures for the purpose of personal/consumer lending.
• Developing relationships with key stakeholders, internally and externally.
• Using your knowledge of bcu products and services to proactively cross sell, and identify and refer sales opportunities to specialists (with bcu or external partners).
• Uphold bcu sales and service standards.
• Accurately process customer transactions.

To be successful for this role, you will need to be able to demonstrate:

• Good communication and people skills to facilitate relationship building with key stakeholders.
• Experience in consumer lending, or willingness to achieve bcu lending accreditation, and demonstration capability to do so.
• Ability to negotiate banking arrangements to meet the short and long term needs of customers and bcu.
• Demonstrated capability to successfully achieve sales, service and referral targets.
• Proven ability to tailor communications to promote, influence and speak persuasively.
• Demonstrated ability to make sound business decisions under pressure and time constraints.
• Ability and experience in executing sales budgets and targets.

Tier 2 (RG146) qualification, or willingness to gain this qualification, is highly desirable.

Willingness to progress to personal lending would be looked upon favourably.

If this sounds like you and you are looking for a great opportunity to join a proactive financial services organisation, please provide your resume together with a covering letter outlining your experience and addressing the abovementioned criteria today.

Please read our Privacy Notification located on the bcu website at www.bcu.com.au.

Applications close:  Friday 3rd August 2018

Please note candidate screening and interviews may occur prior to application closure date

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry.

You must have the right to live and work in Australia to work for bcu.