Superannuation - Service Consultant

Summary about this job

Detail information about job Superannuation - Service Consultant . Terms and conditions vacancy

• RG146 in Superannuation essential
• Sydney CBD location
• Call Centre and Superannuation member contact experience essential

Our client is seeking a motivated and confident individual to work directly with their superannuation members and clients on a daily basis dealing with high volume member queries via inbound/outbound calls.

The company is a well recognised firm offering fantastic career and training opportunities to staff and offering a fun and flexible team culture and work / life balance.

The Role;

• Handling incoming customer enquiries regarding superannuation from members, employers and employees, developing rapport and providing a personalised service
• Answering and servicing incoming calls and responding to written enquiries with accurate delivery and adhering to customer service standards and response times
• Providing high quality, solutions based outcomes for members, working towards a 1st call resolution target
• Administration and maintenance of accurate records and coordinating the provision of information
• Generating benefit quotes for members and other stakeholders
• Phone based general advice regarding superannuation, maintaining compliance inline with statutory legilsation

You Need;

• 1 year experience in a similar role within superannuation dealing directly with members
• An understanding of superannuation
• Excellent written and verbal communication skills
• Team player
• Understand all current legislation and ability to continue to learn in a changing environment

The Benefits:

• Highly competitive remuneration
• Opportunity to grow a long and stable career path
• Continuous learning and development opportunities
• Community engagement programs

For a confidential discussion please call Ciara Ryan on 02 8247 5703, email [email protected] or click on the apply button below.