Analytics Manager

Summary about this job

Detail information about job Analytics Manager. Terms and conditions vacancy

Due to a period of exponential growth and change, a global brand requires a Customer Analytics Manager, to support their long-term strategic goals and to deliver portfolio, product and customer level analytics to support business growth.

Reporting to the Head of Analytics, you will play a business critical role in analysing, optimising and evaluating data and insights to not only enhance customer acquisition but to drive forward transformation projects, such as ventures into new products.

Key Responsibilities

• Managing a team of 4 analysts
• Provide analytical support for the design of customer behavioural, profitability and lifecycle segmentation to optimise acquisition and retention performance.
• Oversee end to end analysis of customer behaviour and ensure that actionable insights are delivered across the team
• Define and implement best practices and/or standards using techniques such as optimisation and automation
• Build strong stakeholder relationships while managing and developing advanced analytical solutions.
• Ensure the data analytics teams are constantly stretched and challenged with new projects and approaches, whilst ensuring all BAU processes are maintained and optimised

Key Skills

• Proven ability in leading and managing an analytics team
• A deep understanding of consumer needs and behaviours in order to tailor relevant communications to them at the right time
• Strong experience in optimisation and automation for quicker and better decision making
• Commercial experience of complex analytical and statistical techniques, e.g. cluster analysis, regression, CHAID, profiling, data mining, t tests for significance.
• Experience in working with large customer or transaction-level datasets
• Exposure to advanced analytical tools such as SQL/ R
• Confidence to make critical decisions, challenge and manage stakeholders’ expectations

We are seeking someone who is a highly motivated and energetic self-starter with strong passion for analytics and is excited about the opportunity to help the business make smarter decisions in a timely manner.

Please apply on line or for more information contact Marie Thow at Bluefin Resources on 02 9270 2640

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