Contact Centre Service Officer - Outbound

Summary about this job

Detail information about job Contact Centre Service Officer - Outbound. Terms and conditions vacancy

• Homebush based
• Recognised as one of the World's Most Ethical companies for the last Five Year
• Close to public transport

At Teachers Mutual Bank, we are proud to be a company that encourages flexibility at work and believe that our people are what make the organisation such a great place.
We are currently looking for a Contact Centre Service Officer - Outbound to join our Team at our Head Office based in Homebush.
  
About the role
In this role you will be responsible for actively cross-selling and promoting the organisation’s products and services in order to maximise business opportunities and increase product uptake. As part of the role, you will use a variety of interactions including phone, email, fax, web chat, video conferencing and social media.

Key duties will include:

• Conducting outbound calls for a range of income producing or value adding activities in order to attract, bind, and retain members to the organisation
• Identifying existing and potential member needs, recognising appropriate opportunities to maximise product uptake whilst simultaneously enhancing the customer experience
• Achieving individual KPI’s which relate to sales, service and compliance and contribute positively to the departments’ broader KPI deliverables
• Effectively dealing with every member in a positive and knowledgeable manner – including the professional handling of complaints and resolutions

About you
  
We’d like you to have:

• FSR Tier 2 Accreditation (desirable)
• At least 1 year contact centre experience
• Certificate IV in Financial Services and outbound sales experience (desirable)

We are looking for someone who is an enthusiastic team player, passionate about making a difference for our members and delivering exceptional service. If you are a confident communicator with strong cross selling/sales skills and ability to build rapport you will excel in this role.
  
We offer an excellent salary package and many other fantastic employee benefits. Teachers Mutual Bank is an Employer of Choice, promotes Gender Diversity and follows EEO principles by appointing on merit.  For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at www.tmbank.com.au or find us on LinkedIn!
  
Applications can be sent no later than 24 July 2018. Detailed enquiries can be directed to Charlotte Bittar on 9735 9878 during business hours.