Customer Service Officer - Insurance Mutual
Are you passionate about customer service and meeting the needs of your customers? Build your career in Insurance and Financial Services with WAW!
Summary about this job
Banking - Retail/Branch
Company: WAW Credit Union
Location: Albury Area
Work type: Part Time
Salary: n\a
Phone: +61-7-7272-6750
Fax: +61-7-5541-8037
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer - Insurance Mutual. Terms and conditions vacancy
- Career Development Opportunities
- Great Office Environment
- Central Wodonga 2 Days per week
Are you passionate about customer service and meeting the needs of your customers?
Build your career in Insurance and Financial Services with WAW!
Established in 1956, WAW Credit Union is a customer owned financial institution with a proud history of supporting the people and communities of North East Victoria and Southern NSW. Today, WAW is a modern, vibrant and growing organisation with a range of innovative banking products and services, including QBE Insurance products.
A newly created opportunity has become available within our Insurance team. This part-time position supports the Relationship Manager in the day-to-day operations of WAW’s Insurance Department – Insurance Mutual.
Position Purpose:
- To deepen relationships with customers, by building rapport and identifying our customers’ insurance needs.
- To provide a high level of quality personalised service that exceeds our customers’ expectations.
- A strong sales focus and customer service ethic is required.
Key responsibilities will include:
- To meet individual and department Key Performance Indicators as set by management.
- To provide efficient, honest and fair service to internal and external customers within an acceptable timeframe.
- To work collaboratively with other WAW employees and maintain a harmonious environment by possessing a positive and professional manner at all times.
- Deal and provide general advice on the following products and services:
- General Insurance Products
- Basic Deposit Products
- Non Cash Payment Services
- Conduct all business in adherence with all codes, standards and legislative requirements and WAW policies and procedures.
To be successful in this role you should have the following:
- HSC, VCE or equivalent, or a minimum two years work experience in a financial or insurance environment.
- Sales experience preferred.
- Financial Services experience preferred.
- Insurance experience preferred.
- Knowledge and understanding of customer service techniques.
- Knowledge of Financial Services Regime (FSR), Privacy Act, National Consumer Credit Protection (NCCP) and other financial legislation preferred.
If you have the relevant experience required for this role, please apply and include a cover letter and your current resume.