Program Director Customer Data

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Great opportunity for an experienced Program Director to deliver customer journeys that will transform how the retail bank engages with customers.

Summary about this job

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Company: Commonwealth Bank - Retail Banking Services

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-8-7211-8601

Fax: +61-3-4105-6210

E-mail: n\a

Site:

Detail information about job Program Director Customer Data. Terms and conditions vacancy

About Us

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. Within RBS, the Customer Decisioning and Insights team aspires to be the best analytics team in the world at engaging customers by solving complex customer, product & channel problems through multi-channel strategies to deliver value for the Bank.

Whilst we all come from a range of backgrounds and disciplines, what brings us together is a single passion to stretch ourselves and make a real difference for the organisation and our customers.

What will your impact and contribution look like?

  • Responsibility for the overall success of a Program of Work providing a single customer view of all financial data and the tooling and ecosystem required to support it;
  • Develop high-level business architecture for initiatives to assure proper business capability alignment;
  • Planning and prioritising new initiatives to support the strategic direction of the organisation;
  • Developing an annual budget and operating plan to support the program;
  • Communicating with stakeholders to gain community support for the program and soliciting input to improve the program; and
  • Monitor and approve all budgeted program expenditures.

What will help you succeed?

  • Strong programme management delivery experience building reusable data assets on Big Data platforms;
  • Superior leadership, written and verbal communication skills;
  • Ability to negotiate with and influence senior cross-functional stakeholders up to Executive General Manager level;
  • Develop and lead an empowered high performing team;
  • Proven ability to think creatively and solve problems that are both operational and strategic in nature, using both qualitative and quantitative inputs;
  • Experience leading multi-discipline teams including analytics, channel management and technology delivery; and
  • Tertiary qualifications in related discipline. 

The people, businesses and communities we serve are wonderfully diverse. To reflect this, we're committed to hiring a similarly diverse workforce. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career.

I understand that by clicking APPLY and submitting my resume all information I provide in this application will be collected, used and stored for the purpose of assessing my suitability for employment within the Commonwealth Bank Group both for this position and any other position within the Group. I consent to the use and disclosure of this information by any member of the Group, including disclosure and use by third party service providers both in Australia and overseas that may be engaged by the Group from time to time to provide services relating to recruitment. For more information on how the Group handles personal information please see www.commbank.com.au/support/security.

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