Customer Service Advisor
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Excellence in customer service New opportunity to support a new team
Summary about this job
Other
Company: Transport for NSW
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-9441-7792
Fax: +61-3-8490-9727
E-mail: n\a
Site: n\a
Detail information about job Customer Service Advisor. Terms and conditions vacancy
Customer Service AdvisorTransport for NSW
- Provide excellence in customer service
- New opportunity to support a new team
- Transport Service Grade 4 ($70,388 - $77,426), plus employer's contribution to superannuation and annual leave loading
Transport for NSW integrates planning and service delivery across all modes of transport in NSW. Our workforce of 28,000 is delivering the largest transport infrastructure program this nation has ever seen - $41.5 billion of investment for game-changing projects while we deliver some of the most complex infrastructure and service-delivery challenges faced anywhere.
As new infrastructure comes on-line and our operations move into the digital age, the shape of the skills in our workforce will change and we’re redefining our talent management practices to be ready. We’ve crafted a fresh approach; client-facing talent acquisition integrated with talent management, sourcing, technology, branding, planning, projects, workforce development and diversity.
We have already delivered major improvements – we’ve slashed process times, revolutionised service models, piloted new ways of working and proved the value of progressive talent acquisition and management to the organisation and now we’re looking for the right people to join us on the next stage of the journey.
The opportunity
We have a newly-created role for an innovative and inclusive leader to bring fresh thinking to our team and improved service to our customers. The Customer Service Advisor responds to and resolves complex candidate, manager, HR and recruitment enquiries and issues to ensure the provision of accurate information, and the timely and effective resolution of issues. In this role you will provide a range of administrative and support services for recruitment activity to ensure the Talent Team functions effectively and efficiently.
Ideal experience, skills and personal qualities for success in this role:
You’ll enjoy change and see new ways of doing things, you should challenge convention to build and improve on existing practice. You’ll get a spring in your step from delivering outcomes for clients and spare them the complexity of how you got there.
A commitment to quality and ability to do the detail without losing sight of the bigger picture is important.You’ll be resilient, energetic, committed to getting it right but without losing your perspective and humour. Previous customer service experience where you have effectively coordinated and managed records and databases, complying with administrative systems, processes and policies within a Talent Team will be highly regarded.
Intrigued want to find out more?
Well, good - improving on this scale is not an everyday opportunity; it’ll challenge you and open doors for your future. We’re not looking for incremental change but to disconnect from the past and build a world-class talent function.
In return for your commitment to excellent customer experience we offer challenging and rewarding work with the vision and support to succeed in a flexible work environment. Join us and build something new - hit the link – applications are open now!
For more information on this position, view the role description here.
How to apply
To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses:
- The reason for your interest, and
- How your skills and experience suit the role.
If you would like to become part of this industry-leading opportunity, click the link and apply, interviews are happening now!
Should you have enquiries about the role, please contact Fiona Rose on 0400 388 199.
If you encounter technical issues please contact I Work for NSW Support Team on 1800 562 679 (Mon-Fri) or [email protected]
Applications close: 11:59pm, Wednesday 1 August 2018
People and Culture staff in impacted areas will only have 1 week to apply for positions. Impacted Applications close: 11:59pm, Wednesday 25 July 2018
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