Operations Manager

Summary about this job

Detail information about job Operations Manager. Terms and conditions vacancy

We are an Australian owned national organisation providing a premium outsourced sales service to our clients enabling them to grow their customer base with confidence. We specialise in tailored sales solutions custom built to client specifications and requirements.  

All our companies are consistently delivering industry leading results whilst focusing on delivering high volume, high value long term customers. 

Our group of companies specialise in the following routes to market: 

• Business to business 
• Face to face 
• Residential & business markets
• Kiosk & event marketing 
• Call centre & lead generation 

We are seeking an experienced Operations Manager to manage all Corporate Services delivered across the organisation, including IT systems, Finance, Office Management/facilities, HR, Compliance and Administration support. Delivering contractual KPI’s and managing the end-to-end national operations and compliance programs of the business.

You will oversee corporate service projects that have an impact across the organisation.
 
Key accountabilities:

• Ensure the efficient and effective delivery of the operational functions in order to support business and meet regulatory and best practice requirements.
• Proactively manage the delivery of shared corporate services (Finance, HR, IT) ensuring quality and timely delivery.
• Coordinate the collection, analysis and reporting of financial, budget and business performance information.
• Liaise and coordinate information between senior managers and executives to contribute to informed decision making.
• Lead and successfully deliver priority projects to improve the departments IT capability.
• Ensure the departments corporate services policy framework, strategic financial and asset management, business systems and people management practices are aligned and implemented to business needs and requirements.
• Identify, analyse and recommend areas for improvement relating to client service delivery, business systems, processes and workflows.
• Work in collaboration with the department staff, stakeholders, IT partners and service providers, and apply business analysis skills to undertake various projects.
• Manage 10 direct reports – Office/ Administration staff.

Essential requirements:

• Previous experience in a similar operations management role working in the Sales industry.
• Tertiary qualifications and/or demonstrated experience in management, information management, human resources or related discipline.
• Demonstrated experience in the delivery of corporate services and corporate legislative and compliance requirements for the sales industry (ACL and ACCC knowledge preferred).
• Previous experience managing key stakeholders within the business.
• Ability to work well in leading, influencing and managing teams.
• Well-developed communication and interpersonal skills.
• Experience managing internal projects.

What's in it for you? 

• A full time, permanent role based in the vibrant Swan Street precinct in Richmond. 

• A great vibrant culture and team environment for you to be a part of. 

• Role diversity and career progression. 

Make your mark in this busy and autonomous role!

IF YOU FILL THE ABOVE REQUIREMENTS PLEASE APPLY NOW!!