General Manager

Summary about this job

Detail information about job General Manager. Terms and conditions vacancy

This hands-on key management position is responsible for all financial and operational aspects of a CTDI Branch facility in Australia. This will include managing and leading CTDI employees and management staff as well as temporary workers. Other duties include managing the production floor including technical, logistics, and inventory control operations. The General Manager, Australia also directly interface with our customers in an effort to build and maintain a positive working relationship on behalf of the corporation as well as developing new business opportunities for the branch, mainly in the mobile consumer electronics or mobile apps industry. Lastly, monitoring revenues and expenses, and managing the P&L performance for the branch is a primary responsibility for the branch manager position. This position will be located Sydney, Australia and report into the Regional Manager.

Essential Duties and Responsibilities:

The major responsibilities of this position include the following:

• Responsible for P&L/Budget management for entire branch and monitor and manage all revenues and expenses that impact P&L performance
• Manage talent acquisition and talent management and motivate, lead, develop and train employees and temporary workers

• Ensure that customer key performance indicators (KPI’s) are met, including achieving all service levels metrics and quality performance goals

• Communicate and interact with customers and various internal functional departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance
• Ensure quality standards are met
• Generate, cultivate and communicate ideas for continual improvement of processes and activities across all areas of the operation
• Prepare various reports and analyses as required by the customer or CTDI internal organizations
• Research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable region specific workplace safety laws
• Ensure compliance with all building security requirements set forth by CTDI and its customers

Required Qualifications and Experience

• Bachelor’s Degree in Business Management, Engineering or a related discipline. Master’s Degree is preferred
• 10-15 years of proven Operations Management experience is required
• 5+ years working in mobile consumer electronics, smart phones or tablets OR mobile apps industry OR fast-paced technical service (i.e. testing and repair) industry is preferred
• Sound knowledge of troubleshooting devices with iOS & Android operating systems is preferred
• Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis
• Previous experience working internationally

Required Skills

• Excellent leadership ability
• Strong interpersonal skills with the ability to motivate others
• Advanced customer interaction skills with the ability to communicate effectively
• Superior verbal and written communication skills
• Proven organizational and analytical skills
• Proactive problem solving ability
• Strong financial skills/background
• Results driven mentality
• Must be self-motivated and influential skills