Service Operations Manager- Applied

Summary about this job

Detail information about job Service Operations Manager- Applied. Terms and conditions vacancy

Our Business

At Daikin, we draw upon our many years of experience to provide solutions to customers worldwide in each climate, to achieve superior comfort levels in residential and commercial environments. As a leading air conditioning company, with over 80 production bases in each region around the world, Daikin has earned a reputation of world leading performance, quality and reliability.

An amazing opportunity is now available for an experienced Service Operations Manager   to join the team based at our Head Office to become a vital key member in the Daikin team.

Our Opportunity

Reporting to the National Planning Manager/ Applied Solutions Manager; this role is responsible for leading and managing the Applied Service operations team nationally.  This role will involve liaison with various stakeholders across Daikin Australia and will assist to provide a new mindset to the division.

Duties will include but not be limited to:

• Participate in the development of service objectives and revenue targets as well as manage the delivery of Applied Service operations nationally.
• Staff Management- Be responsible for leading, coaching and encouraging staff to achieve performance objectives. This also involves developing an effective and harmonious team environment that encourages effective interpersonal relationships.
• Execute plans and strategies to achieve the set objectives and revenue targets.
• Develop and expand the business through competing in the open tender market for maintenance contracts and actively pursuing the equipment replacement and upgrade markets.
• Preparation of reports to management monthly, with regard to financial (prior monthly results), quality performance results and other Applied Service activities.
• Overall accountability for ensuring the appropriate systems and processes are in place with regard to employee health and safety and that all legal requirements are met in relation to these issues.
• Promote continuous improvement orientations throughout the Applied Service Team and foster long term relationships with other departments across Daikin Australia.

The Right Person

To be considered for this opportunity; you will need to obtain the following: 

• At least 10 years’ experience in the HVAC or similar industry, with 5 – 7 years in a management capacity and 3 – 5 years in a technical in a technical role.
• Technical background at either certificate or degree level (preferably HVAC or similar)
• Have a thorough understanding of the Applied HVAC industry in order to plan for, and execute, appropriate strategic initiatives.
• Strong people management skills, with particular emphasis on developing teams and driving performance. 
• Excellent communication skills- with the ability to deliver clear messages and communicate with impact with appropriate language and understanding.
• The ability to maintain a highly professional image of the company to customers and staff.
• A strong passion to excel within their team and results oriented.
• Values the Daikin brand, and believe in our philosophies.

As the successful candidate, you will be offered a competitive remuneration package. However, our offer is more than just financial. You will be encouraged to undertake development and up skilling programs to ensure your continual growth and success. You will also have enviable career opportunities available to you to progress and develop within the Daikin team.

This is a unique and exciting opportunity for someone who is driven, ambitious and motivated by results, and can manage the pressures of a highly competitive market and a fast-paced industry.

If you are interested in the opportunity to join a professional and successful global company and think you fit the above criteria, we encourage you to submit your application