Strategic Client Manager

Summary about this job

Detail information about job Strategic Client Manager. Terms and conditions vacancy

• Competitive remuneration plus additional benefits
• Opportunity to work with amazing clients across different industries
• Employer of Choice 2017 & Business Innovation awardee (ABA)

Many companies can complete a workspace fitout, but at Amicus we do it with the forethought of making it a positive experience for the client. Partnering with Amicus means building relationships, bringing the client value, service excellence and solutions that stand the test of time. Our clients choose us because we know how to create the best physical, technological and social environments to achieve their business, cultural and financial objectives.




We have a newly created role of Strategic Client Manager to support our growing team in Melbourne. The position is accountable for employing strategies to grow the Amicus business through developing client relationships to deliver revenue expectations and client service excellence. This role is split between our Flinders Lane office and out of office client activities.




This role is best suited to individuals with interior design, architectural or construction industry experience as the role includes:

• Differentiating our niche services to win in the marketplace - this will include acting as subject matter expert on the competitive landscape, acting as subject matter expert on workplace strategy and design & construct; and building a strong network within our clients organisations.
• Owning the client relationship, including being the main point of contact and the escalation point - this will include developing a detailed understanding of the client and their needs (professionally and personally), gaining detailed feedback from clients on their experience and project outcome, continually reviewing and evolving strategies to suit clients’ needs and building your pipeline to deliver revenue expectations.
• Developing the client relationship - this role is responsible for establishing processes and contact strategies (and leading process improvements) for developing client relationships to deliver on KPIs and client service excellence.
• Revenue - the main accountability for this role is to ensure revenue targets are achieved.
• Maintain Salesforce database - We use Salesforce to help with multi-tasking and being results focused.

We live by our values of teamwork, accountability and positivity in everything we do, and it shows. This is just one of the reasons we won the Australian Business Award for Employer of Choice. We are genuine when we say we are a flexible employer and go by getting the job done, not by watching a clock.




Competitive remuneration is given plus additional benefits such as birthday leave and celebrations, wellbeing programs and participation in a profit share scheme are also on offer. But, the real attraction to you will be the opportunity to work with a business that is in a growth phase and a leadership group that is progressive and believes both performance and culture are inextricably connected.




We encourage you to check us out at http://amicus.com.au to learn more about us and how we work.