Community Builder & Sales Manager

Summary about this job

Detail information about job Community Builder & Sales Manager . Terms and conditions vacancy

Hindmarsh is driven by its people. Our people believe in the power of communities to enrich lives.  We build, develop and create places in which communities can thrive by leveraging our people’s diversity, skills and passion.  We operate three core businesses: construction, development and retirement.

The Retirement business is responsible for managing Hindmarsh’s built, owned and operated retirement villages.  The business is one of the largest privately-owned retirement businesses in Canberra. 

Job Purpose:

This position is responsible for the sales of new and/or vacant homes, including all administrative tasks at Hindmarsh Retirement’s Bellerive Village and its newest village, Marigal Gardens.  Unlike typical sales roles, the role is focussed on building a community by targeting new residents who will add to the community vibrancy.  Accordingly, the position is also responsible for marketing activities that drive the development of the community.

Key activities include:

• Ensure that the sales process is managed in a professional and effective manner, meeting agreed sales targets;

• Manage the departure process for exiting residents including the return of their funds from the sale process

• Provide excellent customer service to our existing residents, their families and other representatives;

• Manage the marketing activities related to the village and be involved in the broader marketing of Hindmarsh Retirement;

• Develop and maintain good relationships with the Community Managers, other staff and residents;

• Participate in the development, growth and continuous improvement of Hindmarsh Retirement.

Role Criteria:

• Previous sales or customer service experience, preferably in retirement living, property or real estate

• Experience in customer relationship management

• Highly developed problem solving and organisational skills

• Intermediate computing skills including use of Excel, Word, Outlook & Databases

• Valid driver’s license and fully insured motor vehicle

• A proven track record in sales with experience in “selling-off-the-plan”

• Experience in the retirement village industry

Key competencies for the role include :

• Strong written and verbal communication capability

• Customer focus and responsiveness

• High levels of empathy and the ability to communicate with all people, especially with people in the 55+ demographic

• Proven ability to work independently as well as cohesively in a team environment to achieve shared goals and targets

• Systems oriented with strong attention to detail

• Commitment to quality management and practices

• Ability to establish and maintain effective working relationships with a variety of internal and external stakeholders

• Ability to effectively manage priorities

• Self-motivated and resilient

Join our team

As a Hindmarsh employee, you will enjoy the benefits of a very competitive rate of pay and a friendly work environment. We offer flexible shifts and will provide you with the training you need to succeed in this role.

If you can see yourself as part of our team. then please apply now with your cover letter and resume.