Account Manager / BDM

Summary about this job

Detail information about job Account Manager / BDM. Terms and conditions vacancy

About the business

WHERE IS YOUR WORK-LIFE BALANCE AT?

A Core value of our business is "TO GET EVERYONE HOME ON TIME.' This means our staff, our clients and our clients' clients. Through the implementation and use of new technologies to increase productivity and allow seamless transitions within the digital world.

We are a key Microsoft Partner and they recognised us as the SMB/MM National Cloud Partner of the year - We have also won Gold Coast Business Excellence Awards - IT Business of the year. We emphasize the team here and the Director will only have a partial say in the final selection, you will be informally interviewed by your perspective peers. This means that once accepted into the team you can rest assured somebody will always have your back!

WE EXPECT OUR STAFF TO CARE!

Have a positive outlook on life that searches for a work/life balance. We encourage our team members to challenge the status quo and become a creator not just another drone expected to do computer plumbing and just fix problems! We are moving away from the traditional MSP business to more of a Digital Transformation specialist. Get back to loving where you work.

About the role

To identify, target and win new business through proactive prospecting and pipeline development within the small to mid-market sales sector.

Overall responsibility will focus on management of a blend of existing clients and creation of new opportunities. The overall objective of this position is to ensure the organisation is well positioned in the marketplace achieving projected sales in our target markets. The measurement of success of this position will be through client satisfaction, new client acquisitions and sales volume.

Critical Results

• Current customer account spend targets are achieved or exceeded
• Sales KPI's are met or exceeded
• Activities are documented in ConnectWise and are accurate and complete

Responsibilities

• Proactive identification, targeting and acquiring of new business.
• Scheduling and attending face to face meetings with key decision makers and influencers to win new business
• Develop business plans and tactics to meet company goals, including new client growth and existing client expansion and retention
• Use consultative selling skills to identify customer needs and develop value add proposals and pricing development in line with Company standards, policies and procedures
• Demonstrate the positive advantages of a wide portfolio of products
• Deliver and maintain high standards of professionalism, conduct, customer service and customer administration at all times
• Working with team members to facilitate the transition of account responsibility, ensuring accurate and cost effective implementation
• Maintain accurate customer records including licenses, warranties, support and software expiration dates, and customer contact information
• Keep customer activities and interactions up to date in a timely and accurate manner via company CRM.
• Remain cognisant on new product and industry developments at all times, will involve completing all vendor sales training.
• Join regional associations/industry groups to network with industry &  peers

General

• Adherence to all relevant WHS and Environmental legislation and relevant ONGC Systems procedures
• Be available for all training sessions and meetings organised by ONGC Systems
• Live the ONGC Systems Our Values
• Actively participate in performance reviews and regular 1:1 discussions

Benefits and perks

To attract the best, we offer a competitive salary package which includes, a tech pack, motor vehicle, uncapped commission structures on revenue/profit targets, frequent team bonding events,  superannuation and a multitude of other benefits.

Skills and experience

• Sales or customer facing experience an advantage
• Ability to identify and work with relevant business resources
• Ability to multi-task and prioritise according to impact
• Good communication (verbal and written) and active listening skills with an ability to engage and influence stakeholders both internally and externally
• Self-motivated with the ability to operate collaboratively
• Attention to detail
• Intermediate keyboard and MS Office skills
• Professional personal presentation and grooming
• Current driver's license is essential