Customer Service
Due to recent growth, an opportunity exists for an experienced Customer Service Representative, needed to join our busy team in the Hills district .
Summary about this job
Sales Coordinators
Company: Private Advertiser
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-1480-2952
Fax: +61-8-4388-6952
E-mail: n\a
Site: n\a
Detail information about job Customer Service. Terms and conditions vacancy
About the Company
We are a leading importer and wholesaler of Fire Safety Equipment and have been operating in the Australian and New Zealand markets for over 35 years. Due to sustained growth we have a requirement for an enthusiastic, customer-focused and self-motivated person to join our Sales team in the Hills district. We are an organisation that values our staff and the contribution they make to our companies success and we are now looking for someone to join our small team to help build the next stage of our company’s expansion into a new and exciting growth phase. By servicing our customers with a new and innovative way of doing business we will need the right person who can provide exceptional service, communication and dedication to an ever increasing customer base.
About the Role
Your role will be to look after customers and ensure that their dealings with us are always positive and of the highest standard. The role will generally consist of:
- Taking telephone orders and customer queries, as well as dealing with walk in customer orders promptly
- Working with the Warehouse(s) to ensure all customer orders are despatched in line with customers’ expectations
- Providing customer quotations and pricing in a timely fashion.
- Sales order entry and invoicing
- Purchasing and stock forecasting as required
- Working with the Sales team on various customer related matters
- Maintaining office resources and General office related duties
What you will bring to the role
Exceptional customer service skills, preferably from a wholesale or distribution background and experience in the fire protection industry would be highly regarded. Your experience and personality will include:
- An engaging individual with a can-do attitude, able to resolve customer queries
- Able to work independently and confidently to achieve your KPIs
- Highly motivated
- Experienced in a Customer Service / Sales Support role
- Possess a minimum 3 years demonstrated work experience
- Highly motivated and possess strong time management skills with the ability to multi task
- Forward thinking and collaborative
- Excellent computers skills
- Great attention to detail
- Friendly people person demeanour
- Willingness to help out and get the job done
What we will provide
For the right person we will provide:
- Competitive salary and profit & performance based incentive
- Work with a small and dynamic team of engaged and supportive professionals
- A chance to own your role and maximise its potential
- Learn and grow to expand with the company
- Work close to home with great work life balance!
So if you enjoy a busy, varied day and getting to know your customers then please apply below.