Customer Account Manager - Linfox Logistics - Western Sydney
As we continue to expand our Healthcare division, we are seeking a Customer Account Manager to be the face of Linfox with our new tier one pharmaceuti
Summary about this job
Account & Relationship Management
Company: Linfox Australia
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-4213-6364
Fax: +61-2-7966-2447
E-mail: n\a
Site: n\a
Detail information about job Customer Account Manager - Linfox Logistics - Western Sydney. Terms and conditions vacancy
- Supply Chain Experience Essential
- Exceptional customer exposure in one of Linfox's fastest growing areas
- Knowledge of Healthcare would be an advantage
About the business
Linfox is Australia's largest privately-owned logistics company, rapidly expanding throughout Asia and New Zealand. We employ more than 24,000 people in 12 countries. At Linfox, the safety of our people, customers, and the communities in which we operate is our number one priority.
Our Healthcare division partners with a growing client base to provide quality supply chain solution from our purpose built Healthcare facility in Western Sydney. We pride ourselves on our ability to provide tailored solutions to suit the continual evolution of our customers needs.
About the role
As a leader in transport and warehouse operations, you will use your skills and knowledge to communicate with your dedicated client on how to best achieve their distribution requirements for a wide variety of products. You will be responsible for providing solutions to all our client needs from customer service processes, to storage of products and the end distribution down to the finest of details.
You will report to the Business Manager and work with the warehouse, transport, customer service, quality and safety teams to ensure we deliver exceptional service in a safe and efficient manner with every order processed across this national distribution network.
The main duties of this role include:
- Leading discussions in weekly, monthly and quarterly meetings with clients and internal stakeholders
- Reviewing and interpreting contract requirements to ensure that agreed guidelines are adhered to
- Developing solutions for customers and continually developing opportunities to exceed their expectations
- Liaising with key stakeholders both internal and external to ensure delivery requirements are met
- Project planning for out of scope projects eg increased volumes, changing of product lines etc to ensure a flawless result
Benefits and perks
What can we offer you?
- Access to Linfox's Health and Wellness programs
- Flexible environment and great work/life balance
- Clothing and travel discounts
- Offering a great team, supportive management and a safe, clean working environment
Skills and experience
In order to be successful you will possess:
- Knowledge and understanding of transport & logistics
- Understanding of Healthcare industry (highly regarded)
- Exceptional customer service skills
- Ability to develop strong internal and external relationships with key stakeholders including the ability to negotiate with suppliers and interpret contract requirements
- High attention to detail and project management exposure
- Experience with Lean principals or proven continuous improvement concepts
- Excellent written and verbal communication skills
- A commitment to the Linfox Safety standards and values