Technical Training Manager, APAC (Software)

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MISSION:  To prepare, manage, deliver and maintain our high quality customer training programs including the coordination, scheduling,...

Summary about this job

Sales Representatives/Consultants

Company: Schneider Electric

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-7-1351-1196

Fax: +61-8-9980-3360

E-mail: n\a

Site:

Detail information about job Technical Training Manager, APAC (Software). Terms and conditions vacancy

MISSION: 

 

  • To prepare, manage, deliver and maintain our high quality customer training programs including the coordination, scheduling, continuous improvement and cost effective execution of current and future courseware including scheduling standard, blended & customised courses together with exam invigilation, certification, evaluation and assessment of our APAC customer base including internal staff.
  • To grow, develop, educate and share knowledge, experience, tools and resources through competency mapping, participation in and contribution to communities of practice, knowledge repositories, mentoring and academic alliances. 
  • To maintain a customer first approach always.
  • To promote an open, honest, collaborative and committed working environment.
  • To Support the Software Technical Training Program by managing a team of software application trainers who design and deliver technical training to our internal and external customers on the Aveva suite of products
 
RESPONSIBILITIES: 

1. Manage Customer Training Business

  • Ability to manage the performance results linked to both physical resources and financial impact of training commitments while monitoring the performance in line with commitments made.
  • Ability to build, motivate and animate training community in order to share knowledge, facilitate & mutualize learning and development programs.
  • Ability to gather and understand the activities, tasks and practices associated with clearly defining and documenting required business functionality to deliver training services to our target markets.

 
2. Collaborate with others to foster growth in Learning & Development
  • Understand the broader business context and the implications of doing business globally; Align local and regional strategies with organizational goals; Build a shared vision and set a common direction.
  • Generate and promote new ideas, and do what is needed to drive the business forward; Make decisions under imperfect conditions.
  • Present sound arguments with energy and conviction; Understand and respond to others’ needs and agendas; Leverage own network to build support; Create a foundation of support through integrity and consistency.
  • Develop APAC wide customer training plan and lead performance goals
  • Ensure successful execution of strategies; Monitor and follow-up on plans using relevant metrics; Take the necessary steps to overcome obstacles and push goals; Maintain high levels of energy in a fast-paced environment. 
  • Understand customer needs and offer value-adding solutions; Create a sense of partnership; Respond to the demands of working with customers.
  • Provide others with the necessary means to be successful; Delegate responsibility and ensure accountability; Validate others’ contributions and listen; Create a climate where people want to excel.

3. Talent Management and Succession Planning
  • Manage stress and rapid change effectively; Demonstrate flexibility in the face of interpersonal and cultural differences; Demonstrate openness to ideas and people; Integrate best practices. 
  • Attract and retain key talents; Provide feedback and facilitate people’s development; Ensure that the talent pipeline can support business needs; Promote diversity and help people understand its value. 

4. Performance

  • Customer Training Revenue and Satisfaction 

5. CTP Program Management Globally

  • Deploy and manage the global Citect CTP Program and Support Wonderware CTP program in APAC
 
6. Training Courseware Development
  • Maintain existing training material and lead the change of training material to a digital format through the use of industry best practice
  • Manage a training development team and also contribute 
    • To develop in-person and Virtual technical training courses for customers and employees for multiple industrial automation products 
    • To Scope, define, design and validate Instructor-led training courses, adhering to department standards and guidelines.
    • To Scope, define, design and record eLearning training modules, adhering to department standards and guidelines.
    • To Develop product-specific test and knowledge check questions to ensure alignment to learning and delivery objectives; assist with review of challenged questions.
  • Interact with R&D and Technical Support to provide product feedback, resolve technical issues observed and ensure product knowledge stays current and relevant to the industries Wonderware serves.
  • Participate in maintenance of classroom equipment for all facilities (hardware, software and network).

Education:

  • Tertiary qualification or equivalent experience in relevant fields of Education and Engineering disciplines as well as Certificate IV in Training & Assessment.

Skills and Job Related Experience:

 

 

  • Knowledge of theory and practice of adult learning as well as a working knowledge of training development and implementation.
  • Customer-focused.
  • Organized, self-motivated, hardworking, dedicated with a strong sense of accountability.
  • Detail and results oriented.
  • Ability to multi-task.
  • Strong decision-making skills.
  • 4+ years’ experience in industry with demonstrated leadership skills
  • 3+ years of technical resource management experience.
  • 2+ Experience in delivery of training in line with our business plan including custom, blended & on-site training
  • 4+ year’s development experience for software application training.
  • 4+ years’ experience with Schneider suite of software products (Citect, Ampla, WW InTouch, WW MES, WW System Platform).

Business Understanding and Requirements :

  • Understand voice of the customer relative to training via history & survey
  • Understand region specific training requirements by working with Sales, End Users and Channel Partners
  • Anticipate requirements to create, own and review calendar of classes
  • Communicate up and across re: teams’ goals, roles and procedures, ensures website for training department reflects goals and activity
  • Provide transparency as to resource allocation, create and communicate rules of engagement.
  • Implement efficient and cost effective delivery of training in line with the business plan
  • Review and manage content of the training catalog / calendar; ensure continuous improvement in both curriculum development and delivery
  • Own and update all policies and procedures relative to delivering training in APAC.
  • Coordinating training resources to reply to requests from customers and our internal training needs
  • Identify & assist in prioritising the development of new course content requirements as the result of acquisitions, product evolution, special projects etc.
  • Maintain a balance between pre-scheduled & on-demand classes
  • Review participant feedback and implement change to increase customer satisfaction
  • Maintain the quality of both eLearning and traditional training material
  • Ability to Travel : 30 to 40%

Disclaimer: The Schneider Electric industrial software business and AVEVA have merged to trade as AVEVA Group plc, a UK listed company. The Schneider Electric and Life is On trademarks are owned by Schneider Electric and are being licensed to AVEVA by Schneider Electric.

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