Customer Success Manager
Provide education on product and services and apply clever methods of communication via digital channels to maximise customer experiences.
Summary about this job
Account & Relationship Management
Company: Spring Professional Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-3813-5524
Fax: +61-3-1572-5247
E-mail: n\a
Site: n\a
Detail information about job Customer Success Manager . Terms and conditions vacancy
The company
Established and fast-moving tech company that is experiencing growth. The environment still has a start-up feel and you will sit with techies and developers creating and launching new products and apps. Every role is integral to the continued success of the business and you will be a valued SME where you contribute to the wider business culture.
The Opportunity
This is a strategic role and newly created position within the marketing team. You will work closely with the tech leads and report to an inspiring General Manager. You will work autonomously and take full accountability for a portfolio of customers to promote retention and loyalty, provide education on product and services and apply clever methods of communication via digital channels to maximise customer experiences.
Your key responsibilities include:
- Account management of client partners to nurture marketing leads
- Convert and retain customers with education and knowledge
- Help customers to plan and understand products, handling support and creative
- Establish customer support best practices
- Use data and analytics to help identify ways to build value in customer accounts
- Deliver customer success programs and strategies via digital channels
- Relationship building through regular customer meetings and by phone
What you will bring to the role
You are a confident and outgoing professional who takes pride in building and establishing relationships. You enjoy taking accountability of all aspects of the client experience to drive customer engagement. You will be dedicated to deliver the best service, maintain open communication, and ultimately make a real impact to not only the customer but the success of the business.
You will like a fast paced role where you can grow and develop your career - and your team as the business scales up. You will be motivated by the fact no two days will be the same and enjoy the non-corporate style working environment.
Some travel (domestic) will at times be required.