Customer Service Associate

All vacancies of AustraliaSalesCustomer Service Associate

Responsible for providing service to inbound customer inquiries that are service-related, and delivering assistance and support to the sales team.

Summary about this job

Sales Coordinators

Company: Getty Images

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-3-6120-9723

Fax: +61-3-6149-3725

E-mail: n\a

Site:

Detail information about job Customer Service Associate. Terms and conditions vacancy

  • Global leader in digital content
  • Embrace fast paced buzz of media world
  • Service-oriented environment where terrific customer support is critical

Customer Service Associate

Who you are:

 You are eager to get your foot in the door and embrace the fast paced buzz of the media world. The idea of working for a global leader in digital content supporting successful sales teams excites you.

You thrive in a fast-paced, service-oriented environment where terrific customer support is critical. You would be responsible for providing service to inbound customer inquiries that are service-related, and delivering administrative assistance and general support to the sales team. Your goal is to help our customers, internal and external, work smarter. You're an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.

Your next challenge:

 •          Receives and processes inbound sales queries from clients via telephone, email and online chat function.

•          Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.

•          Encourages and enables customer to self-serve. 

•          Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.

•          Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.

•          Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.

•          Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.

•          Handles customer requests for service related to password resets, download issues, technical questions, etc.

•          Creates research Customer Relationship Management (CRM) tickets

What you'll need:

•          Strong interpersonal, organizational and communication skills

•          Strong attention to detail

•          Relevant customer service experience and the ability to build and maintain relationships via telephone and email

•          Strong desire to learn

Who we are:

Getty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first place people turn to discover, purchase and share powerful content from the world's best photographers and videographers. Getty Images works with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage of more than 130,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. 

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique role of still and moving imagery in communication and business, and enabling creative ideas to come to life.  For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends. Find Getty Images on Facebook, Twitter, Instagram, LinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery.

Getty Images is an equal opportunity employer and strongly supports diversity in the workplace.

 

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