Account Manager

Summary about this job

Detail information about job Account Manager. Terms and conditions vacancy

• Join a fast growing company that is also the clear market leader
• Fun, respectful, innovative, high performance company culture
• Fortnightly lunches delivered to our new top floor office with rooftop garden!

Menulog is currently seeking an Account Manager to build strong relationships with our trade restaurants and maximising the growth and success of restaurant partners on the Menulog platform.  This is a rare opportunity to become a critical member of a rapidly growing business that is also the clear market leader. You will report into the Head of Account Management and be based in our new state of the art, top floor CBD office with rooftop garden overlooking Hyde Park!

Key Responsibilities

• Play an integral role in the onboarding process of all new accounts that are assigned to you, ensuring that their Menulog account is optimised for success, understand restaurant goals and ensuring that they receive the correct technology and products to ensure they can prosper immediately on the Menulog platform.

• Identify and coach your restaurant partner accounts on how to optimise the Menulog platform for their business with the aim of maximising the order and revenue growth of each client.

• Coach Restaurant Partner behaviours to provide outstanding customer service (to improve their quality rating), and implement strategies to improve the customer experience aimed to drive further revenue to your panel of Restaurant Partners

• Proactively manage and own key corporate relationships with external accounts, visiting them on a regular basis and working with them on proactive initiatives to improve core metric results

• Build and maintain strong and long lasting relationships with high profile partners and prospects

• Effectively communicate the value proposition to our high profile restaurant partners, to drive both continued order growth and increased engagement

• Work closely and collaboratively with internal stakeholders to ensure a seamless service delivery

• Work closely with the BI team to identify metrics to help coach and grow the restaurant partnership and revenue

• Work closely with the marketing team to devise and implement key marketing initiatives for key corporate accounts

• Ensure partners are aware and encourage them to use the latest Menulog solutions to drive efficiencies, grow their business and maximise potential with Menulog

• Use Salesforce to provide regular reporting to management around your account growth and other key partner metrics.

• Use internal platforms (Salesforce etc) to identify key opportunities for Restaurant growth and identify opportunities to drive personal efficiencies

• Create account plans for each of your clients to map out growth and service opportunities

• Develop a deep understanding of our products, our competitors’ products, the takeaway sector, trends and the competitive landscape to ensure you are able to provide the best possible service to your clients

Skills, Experience & Attributes Required

The ideal candidates will have:

• Proven ability to grow accounts, over the phone, through increased engagement and identifying upsell opportunities, preferred
• A dynamic, pro-active approach to working with partners, quickly addressing their needs and ensuring any issues and challenges are resolved swiftly
• A proven ability to put the partners's requirements at the heart of what they do, striving to deliver high quality service at all times
• Strong understanding of B2B and working collaboratively cross function to achieve success
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of organisations
• Excellent verbal and written communications skills
• Experience of working within a fast paced, high growth environment
• Ability to identify business opportunities and potential risks
• Hold a driven attitude, enjoy hitting targets and hold a passion to succeed
•  Ability to work flexible hours and be available where necessary for travel across ANZ for sales blitz activities
• An outgoing, confident individual with excellent interpersonal skills who is able to quickly build strong rapport with partners and able to influence and engage effectively at all levels of the business
• Consultative, smart, articulate and hungry for success

If this sounds like you and you want to work for an amazing, fun company please apply by applying on seek.  

Only candidates selected for the short list will be contacted in relation to this role

No recruiters will be used to fill this position

About Just Eat (Parent Company)
Following our IPO in 2014, Just Eat is now well established as one of the most successful, innovative and high growth technology companies in Europe, with year-on-year order growth of over 30%. Just Eat is the clear global leader in the online takeaway ordering sector – processing millions of orders across the globe, with a clear #1 position in all of these.

We have achieved this by building a growing network of tens of thousands of restaurant partners and continuing to commit major investment into our technology platform, our brand and our people. Just Eat is now firmly established as one of the UK's leading consumer brands, we are all about choice and are helping the nation 'find your flavour' as we embark on creating the world's greatest food community.

Our people are at the heart of everything we do. Globally we have 2900 Just Eaters. They embody our values: Make Happy, Razor Sharp and Big Hearted. We truly believe it's the people that make Just Eat the great company it is. We have an incredibly open culture. We're about making everyone feel comfortable, sharing ideas and trying out new things.