Divisional Relationship Manager - Franchise Development

Summary about this job

Detail information about job Divisional Relationship Manager - Franchise Development. Terms and conditions vacancy

• Global Retail business requiring a strong Franchise development manager
• Excellent Culture with Passionate People
• Highly Consultative and relationship based value adding opportunity

About the role

The primary responsibility of this role will be focused around building key relationships with franchise partners across NSW. This will involve managing and further developing the performance of the stores within your region. It will entail the tailoring of sales strategies, motivating store team members, continued training and development of team members and providing constant operational support. 
The role will enable you to establish and maintain effective communication channels to provide a two-way feedback process for regional and support office teams, in line with the company's strategic initiatives and business plan objectives. 
 
Duties

• Develop positive and influential working relationships with Store Partners and teams at all levels
• Evaluate the performance of the practice and, in conjunction with the Partner, constantly seek to bring about improvement in all aspects of performance
• Communicate and clarify the importance and necessity to implement corporate best practice and operational efficiency compatible with high customer volumes
• Ensure consistency in the delivery of store operations and procedures within a defined group of stores
• Coach and support Partners on how to deliver high levels of customer service and retail standards to grow market share
• Working closely with Partners & multiple stakeholders to develop strategies that deliver business plans and identified objectives
• Ultimately, take a very hands-on approach with your responsibility in assisting with Franchise Partner growth in your region

Skills & Experience                        

• Strong experience in retail operations within either franchise or large retail business
• Experience / exposure in dealing with franchisees or similar structure
• Strong customer service focus with the ability to build strategic working relationships with a diverse range of people 
• Hands-on approach to building business plans that encompass multiple stores
• High level experience in financial planning and forecasting, budget and income management
• Ability to utilise local P&L data to forecast the combined impact on a regional and national level
• Experience of managing multiple projects with multiple stakeholders

Benefits

• Attractive salary package with lucrative bonus component + tools of trade
• Brilliant working environment within a hugely successful business
• Interesting job content and a high performing region
• Autonomous working style without micromanagement 
• Work/life balance & flexibility

About the Company

Our client has an excellent name in the retail marketplace, with a strong presence both here in Australia and overseas. The business has built a strong reputation for quality & affordable products and services, as well as great customer service. They have enjoyed steady growth through expanding their franchise network in recent years. 
 
Culture

The business has a strong focus on collaboration and achieving overall team goals, and employs hard-working & energetic people that are proud to work for the company. Typically, employees are busy managing multiple projects at any one time, and are clearly passionate about the jobs.

How to Apply 

Click APPLY or contact Kian Myers on [email protected] for additional information